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12 Straight Talk FAQs From Our Experts

Straight Talk is a no-contract, pay as you go cell phone service provider. You may bring your own phone or choose from a wide range of devices on the website or at retailers including Walmart and others. You buy monthly service plans that can include unlimited talk, text and data or other versions with more or less of these services based on what you need or are planning to use. Each month you will receive notice that your plan is set to expire so that you can refill without interruptions. You also have the ability to auto refill which saves time and money.

How does Straight Talk work?

To get started with Straight Talk you first decide if you are going to bring your own phone or choose a new one from a wide range of options. Then you choose the type of service plan that you need. Some phones require specific service plans to be activated. Then you activate your phone/plan for the month. You can buy new plans for the following month or opt in to auto renewal which saves money and prevents interruption in your service.

What is the Straight Talk shipping policy?

This is the Straight Talk domestic shipping policy:

Straight Talk Domestic Shipping Policy

Type Estimated Arrival Fee
USPS (To PO Boxes and Rural Routes) 6 business days $6.95
FedEx 2 day 1-3 business days Free for most orders
FedEx Next Day 1-2 business days $14.95

Does Straight Talk ship internationally?

Straight Talk does not ship internationally.

What is the Straight Talk return policy?

Straight Talk will accept the return of any phone/device for 30 days. All accessories and other items must be included in the return or the refund may not be processed.

Are the phones from Straight Talk covered by a warranty?

Straight Talk offers a 1 year, limited warranty on all phones and a 90 day warranty on all accessories. Some phones may have longer warranties from the manufacturer. Terms and conditions, restrictions and the warranty process may differ from the manufacturers as well. Read all accompanying paperwork to know what your best options are.

Which payment methods does Straight Talk accept?

These are the payment methods that Straight Talk accepts:

Does Straight Talk offer financing?

You can finance a Straight Talk phone purchase with Smart Pay which offers different payment options based on credit worthiness.

Does Straight Talk have a rewards program?

Straight Talk does have a rewards program. It is free to join and rewards are easy to earn. Refer a friend and you get a free month of service for yourself and your friend. Additional points can be earned by watching videos or playing games.

Does Straight Talk have a trade in program?

Yes, you can trade in your old phone at Straight Talk. You start with getting an estimated quote. If you are interested, you will get a prepaid label to send in your phone where it is inspected. If it meets the criteria a final quote will be given to you. If you accept the quote, you get paid. If you refuse the quote you can choose to have the phone returned to you or if it has zero value, can choose to allow it to be safely recycled.

Does Straight Talk have deals, discounts or special offers?

You can find special offers and deals on the Straight Talk home page along the top banner. Additional specials and offers may show up while you are searching phones. You may also find more savings at CouponCause.

Does Straight Talk have a mobile app?

Check your balance, update your account and even add refill plans from your device by using the Straight Talk app. The app is free to download and is available for everyone whether you are Apple all the way or go with Google.

How do I contact Straight Talk customer service?

Straight Talk customer service can be reached by live chat on the website, by dialing 611611 from your mobile device or by phone. For customer service for cell phone and mobile hot spot customers, the phone number is 1-877-430-2355. For home phone customers the phone number Is 1-800-299-7784. The call center's hours are 8 am to 11:45 pm (EST), 7 days a week.