13 StubHub FAQs From Our Experts
Discover and get access to shows, games, and other events by purchasing tickets at StubHub. One of the largest ticket marketplaces in the world, StubHub gives you access to sports, theater, concert, and comedy tickets with such ease and convenience. Tickets are available for 10 million live events spanning 40 countries. StubHub enables customers to buy and sell their tickets through their mobile and online platforms. Whether you are looking to get access to a show, sporting event, or concert or even if you’re looking to sell tickets you currently have, StubHub is the place to go.
Does StubHub charge an international fee when buying tickets from outside the United States?
StubHub does not charge any fee for currency exchange, however, your financial institution may, so contact them to find out ahead of time. Also, due to the difference in exchange rates, the amount that shows on your statement may be different than what is originally displayed as the ticket price on StubHub.
What ticket delivery options does StubHub offer?
There are a number of ways that tickets can be delivered to you when you order through StubHub. Note that sellers will list the tickets they are selling the same way they have acquired them from the original issuer.
StubHub Ticket Delivery Options
|Ticket Type||Delivery Method|
|Electronic/Instant Download Tickets||PDF files that need to be downloaded and printed before an event|
|Mobile Transfer Tickets||Transferred and viewed on a mobile device, which are then scanned at the gate|
|Mobile Tickets||Tickets viewed on StubHub’s app via a mobile device|
|Mobile or Print Tickets||May be viewed on the mobile device or printed from the StubHub account to be scanned at the gate|
|Flash Seats or AXS/Rival Tickets||Tickets scanned via the Flash Seats app/ may also be swiped with a driver’s license or credit card|
|UPS Tickets||Tickets delivered via UPS to your address of choice|
What happens if the event for my StubHub ticket gets postponed?
When events are officially rescheduled or postponed, StubHub will email you the details once confirmed. Any information on the rescheduled date will also be included in the email. Note that StubHub is not responsible for these schedule changes and if you’re unable to attend the event, you have the option to resell the tickets.
When will I receive my StubHub refund?
If StubHub is issuing you a refund, it will usually take up to 5 business days to process it back to the original payment method. Note that refunds cannot be processed to an alternate mode of payment.
How can I tell if my StubHub order went through?
One way of checking if the order went through is to log in to your account, go to "My Tickets" and then "Orders". You should get a confirmation email to confirm that your order was successfully processed. Sometimes, it may take up to an hour from the time you placed the order to get the email although it is common to receive it within a few minutes.
How much does it cost to buy a StubHub ticket?
When buying a StubHub ticket, prices vary as they are set by the sellers that have listed them. Note that the delivery and service fees can vary depending on the type of event or ticket. You will find out how much the costs are at checkout. There should be a breakdown of the applicable fees that you will be charged if you go through with buying the ticket.
Do I need to buy a StubHub ticket for my child?
If you wish to bring along a child to an event or show but are not sure if a ticket is needed, it is best to check the website of the venue. They should be able to provide you with details concerning their age requirements, if there are any.
What is StubHub’s Fan Protect Guarantee?
The Fan Protect Guarantee provides extra confidence by promising your money back if the tickets are not valid. If there are issues with the order, StubHub will make sure to find replacements. If an event is canceled and not rescheduled, you will be provided with a refund.
For sellers, StubHub offers a platform to safely and securely list your tickets. They offer hassle-free and fast delivery, as well as timely payments.
Is StubHub able to hold tickets that I can buy later?
No. Tickets can be removed by sellers and then purchased by buyers at any time, so StubHub is unable to hold these tickets.
Can I cancel my StubHub order?
No. StubHub does not have a cancelation window for orders that have already been placed as the purchase is deemed complete. If you no longer want the tickets that you have purchased, you have the option to resell them.
How do I contact StubHub customer service?
You can get in touch with StubHub customer service by phone at 1 (866) 788-2482, weekdays 5AM-9PM (PST) and weekends 5AM-8PM (PST). You may also chat with them via their Contact Us page.