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10 Tempur-Pedic FAQs From Our Experts
Tempur-Pedic has been making mattresses that promise to provide support for a good night's sleep for almost 30 years. The material for most of their mattresses, viscoelastic foam, was developed in Sweden and then brought to the US to create a line of mattresses and mattress toppers. Tempur-Pedic and Sealy Mattresses merged in 2012 making the company one of the largest in the world. In addition to mattresses, Tempur-Pedic sells frames, bases, foundations and bedding items including pillows made of the same viscoelastic foam.
Does Tempur-Pedic have retail locations?
Tempur-Pedic does have retail locations. They provide the greatest selection and service and have been consistently found to have the best customer satisfaction.
What is the Tempur-Pedic domestic shipping policy?
This is the Tempur-Pedic domestic shipping policy. Tempur-Pedic does ship to APO/FPO addresses but does not offer upgraded shipping options.
Tempur-Pedic Domestic Shipping to the Continental US
| Type | Estimated Arrival | Fee |
|---|---|---|
| UPS Ground | 7 days | Free |
| UPS Second Day Air | 2 days | $25 |
| UPS Next Day Air | 1 day | $40 |
Tempur-Pedic Shipping to AK/HI/Puerto Rico and Other US Territories
| Type | Estimated Arrival | Fee |
|---|---|---|
| Standard | 7-10 days | $25 |
| UPS Second Day Air | 2-3 days | $40 |
| UPS Next Day Air | 1-2 days | $55 |
What is the Tempur-Pedic delivery policy?
Tempur-Pedic offers free white glove delivery to the continental US only. The Tempur-Topper Supreme has a $50 surcharge for these addresses. Remote areas in the continental US as well as Alaska and Hawaii have a surcharge of $600 per order. The Tempur-Topper Supreme has an additional charge of $50 for a total of $650. Mattresses, foundations, frames and power bases are not able to be delivered to APO/FPO addresses or to the US Territories.
Does Tempur-Pedic ship internationally?
International customers should visit tempur.com to select their country and to see their product and delivery options.
What is the Tempur-Pedic return policy?
Tempur-Pedic allows a 90 night "sleep trial". If you find that you are not getting the right comfort and support call customer service at 1-800-821-6621 for a resolution. Tempur-Pedic does not accept returns on foundations or the power bases. Returns on pillows, bed frames, linens and similar items are only accepted if they are damaged in some way.
Tempur-Pedic Payment Options
Does Tempur-Pedic mattresses have a warranty?
Tempur-Pedic products are protected by warranties that range from 1 year (for the pillows/bedding items) to 25 years. Warranty information including length, terms and conditions and how to submit a claim will be included with all paperwork. If you don't opt to register your product online, it is important to keep all of your documents including date of purchase/delivery and invoices in a safe place.
Does Tempur-Pedic have a rewards program?
There is a rewards program called Tempur-Me. It is free to join and new members receive two bonuses automatically. The first is a discount of 30% off pillows and sheets while the second is $300 worth of free accessories with the purchase of a Tempur-Pedic mattress.
How do I contact Tempur-Pedic customer service?
Tempur-Pedic customer service can be reached by email at CustomerService@tempurpedic.com. There is also a form that can be used for contact. For information about financing, to place an order with multiple credit cards, or to apply for financing the customer service number is 1-888-811-5053. For order tracking and other questions about an order, the customer service number is 1-800-821-6621.