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Get Doy Liquid Peel for 50% off with $40+ Purchase

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Sheet Masks 2 for $10 (value $12)

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2 for $20 Regular Body Butter (200ml)

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Sign up and save with the Love Your Body Club exclusive offers at The Body Shop!

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10 The Body Shop FAQs From Our Experts

The Body Shop launched at the end of the 70s with the unique selling point of only allowing natural ingredients to be used in all of its products. The company is now owned by other brands but still functions as its own entity, selling a wide range of products from hair care, skin and body care products, fragrances and makeup.

Does The Body Shop have retail locations?

The Body Shop has over 100 retail locations in the US.

What is The Body Shop's domestic shipping policy?

This is information for The Body Shop's shipping policy to the US including Alaska and Hawaii. The Body Shop does not deliver to PO Boxes.

The Body Shop Shipping Information

Type and Carrier Estimated Arrival Fee Restrictions
FedEx Ground 7-12 business days $6.00/free for orders over $50 Not available for Alaska and Hawaii
UPS 2 Day 2-3 business days $20
UPS Next Day 1-2 business days $25

Does The Body Shop ship internationally?

The Body Shop ships to customers based on the country's own website. From the home page of The Body Shop website you will see a drop down menu on the lower left side. Choose your country from that menu to see if a website is available to shop from.

What is The Body Shop return policy?

The Body Shop accepts returns on items for 30 days. Returns can be made in stores or by mail. While it would be easiest to return an item with the original receipt or shipping invoice if that is not available a return can still be made. The refund will simply be the lowest price for that item in the last 30 days.

Which payment options are accepted by The Body Shop?

The Body Shop accepts the following payment methods for online shoppers:

The Body Shop Payment Methods

Does The Body Shop have a rewards program?

The Body Shop does have a rewards program called Love Your Body. Members earn points for every dollar that they spend as well as discounts on products as they shop. Additional perks like birthday rewards and special events are also part of the program.

Does The Body Shop have gift cards?

The Body Shop does have gift cards in both plastic and digital styles. Currently the cards can only be used in stores.

Does The Body Shop have any special offers?

The Body Shop has many offers which can be found at the top of the homepage. Additional savings, like discounts on shipping, can also be found on the website. Subscribers to the newsletter will find information about sales and savings in stores and online. More exclusive deals and savings can be found at CouponCause.

Can you cancel or change an order to The Body Shop once it has been submitted?

Orders to The Body Shop cannot be changed in any way because they move through to processing so quickly. You can refuse an order upon arrival or you can return it if you have changed your mind.

How do I contact The Body Shop customer service?

The Body Shop customer service can be reached by live chat on the website as well as by phone at 1-800-263-9746. Customer service hours are Monday through Saturday from 9 am to 10 pm (EST).