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11 VaporDNA FAQs From Our Experts

Founded in 2013, VaporDNA is one of the top online retailers for eCigarettes, vape pens, flavored e-liquids and all of the accessories that are needed. Customer service is provided by email/social media and the brand focuses on providing more than a product. There are currently two VaporDNA locations in California.

Does VaporDNA have retail locations?

There are 2 VaporDNA stores in California. One is located in Huntington Beach and the other is in Torrance. The remainder of the business is online.

What is the VaporDNA age policy?

All state and local laws will be applicable to orders placed at VaporDNA. Age of customer will be verified before an order can be processed. The verification will require the last four digits of the social security number and full birthdate. Verification only needs to be done once for each customer.

What is the VaporDNA domestic shipping policy?

This is the VaporDNA shipping policy in part. Some items may be restricted from shipping to certain states. Some shipping options are not available for all locations.

VaporDNA Domestic Shipping Information

Carrier/Type Estimated Fee
USPS Ground $6.99
USPS Expedited $9.99/$12.99 based on location
UPS Expedited $12.99
FedEx 2 Day $12.99 or free for orders over $59
FedEx Priority Overnight Based on location and weight

Does VaporDNA ship internationally?

VaporDNA does ship internationally however, there are several restricted items that cannot be shipped outside of the US. This includes all CBD products of any kind. All prices are in US dollars and the company is not responsible for differences in conversions, issues with delivery or items that are stopped at the border and confiscated for any reason.

What is the VaporDNA return policy?

VaporDNA will accept returns on some items for 45 days. All returns must start by contacting customer service for a return request. There is a potential fee applied to returns. Not all items are eligible for returns. Items that cannot be returned include any item that has been used or damaged in use, consumable items that have been opened and others.

Which payment methods are accepted by VaporDNA?

VaporDNA accepts the following payment methods:

VaporDNA Payment Methods

Does VaporDNA have gift certificates?

You can buy VaporDNA gift certificates in amounts from $10 to $100.

Does VaporDNA have discounts?

VaporDNA provides a 20% military discount. Additional savings can be found on the website including flash sales and special shipping events. You may also find more savings at CouponCause.

Does VaporDNA have a rewards program?

VaporDNA does have a rewards program which is free to join. There are three levels including All Star, MVP and Legend with each level giving additional benefits. Members earn DNA coins which can be used to get discounts on products. There are several ways to earn coins including: signing up, making a purchase, uploading a photo or video, having a birthday and more.

What is the VaporDNA subscription program?

VaporDNA allows you to subscribe to some of your favorite products so that you never run out. Choose your items, how often you want them delivered and when and get a discounted price on the shipping fee. You can change your products, dates or cancel a subscription from your account any time that you want.

How do I contact VaporDNA customer service?

VaporDNA customer service can be reached by email at CustomerService@VaporDNA.com or through social media.