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10 Wayfair FAQs From Our Experts

Wayfair was started by 2 friends in 2002. Wayfair has a wide selection of items for sale including large furniture, storage solutions, appliances, outdoor equipment and far more. Shop the entire Wayfair collection online!

Does Wayfair have retail locations?

Wayfair does have a single retail store located in Massachusetts as well as an outlet store in Florence, Kentucky. Additional pop up events are held around the country at various times of the year and are advertised on social media.

What is the Wayfair US shipping policy?

Wayfair ships to the US with a flat rate of $4.99 for orders under $49. All other orders are shipped with standard shipping for free. Other shipping options may be available with charges determined at the time of order. Wayfair does not ship to PO Boxes or to APO addresses. Items shipped to Alaska, Hawaii or the US Territories may have additional charges.

What are the Wayfair large item delivery options?

Wayfair offers delivery on oversized or heavy items. The fee for delivery will vary by location and the type of delivery requested. Options include curbside (the delivery team unloads or customer unloads), outside the house drop off, inside of the front door drop off, room of choice or the all inclusive service. If you choose outside the house drop off, you do not need to be home to accept the delivery.

Does Wayfair ship internationally?

Wayfair does not ship internationally from the US website, however international customers can visit their own sites for service. Canadian customers can use, UK customers can go to, and is the site for German customers.

What is the Wayfair return policy?

Wayfair has a different return policy for many of its products. Some items must be returned within 30 days while others may have 100 days. The full policy can be found here.

Which payment methods are accepted by Wayfair?

Wayfair accepts the following payment methods:

Does Wayfair have gift cards?

Wayfair gift cards are available in traditional, plastic or digital formats. Amounts range from $25 to $500.

Does Wayfair offer financing?

Your Wayfair purchase can be financed through Affirm which will split the total amount into interest free payments. Choose this option at checkout for additional information and to start the application process.

Does Wayfair assemble furniture items?

Wayfair has a partner that can handle assembly tasks. All of the assembly professionals are fully vetted for safety. There is a fee for this service which may vary by item.

How do I contact Wayfair customer service?

Wayfair customer service can be reached by phone at 844-974-0944, Monday through Friday from 8 am to Midnight, Saturday from 8 am to 8 pm and Sunday from 9 am to 6 pm (EST).