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12 Yankee Candle FAQs From Our Experts
Yankee Candle started out of desperation during the 1969 holiday season. Young Mike Kittredge did not have money to buy a present for his mother so he did the next best thing; he made one for her. From those humble but heart-warming beginnings a candle empire emerged. Currently, 6 million Yankee Candle catalogs are mailed out per year. There are nearly 500 Yankee Candle stores and the majority of the product lines are also carried in other retail stores as well.
Yankee Candle is a driving force behind a number of charities including the United Way, the American Cancer Society and charities involving the military and military families. Yankee Candles are also sold in fundraising events across the country with groups getting to keep up to 40% of the profits for their group.
In addition to the obvious candles, Yankee Candle sells wax melts and burners, car scents and candle accessories. Another recent addition are the flameless candles that look like the real deal but are much safer to deal with.
Does Yankee Candle have retail stores?
Yes! There are 475 Yankee Candle stores as well as other authorized retailers that sell their products. Find out if there is a store near you by searching here.
What is the shipping policy for Yankee Candle?
This is the domestic shipping policy for Yankee Candle:
Yankee Candle Domestic Shipping Information
| Type | Fee | Estimated Delivery |
|---|---|---|
| Economy | Flat rate $5.99/free for orders over $75 | 6-8 business days |
| Standard | $8.98/For orders over $75, 9% of the order will be added | 4-6 days |
| 3 Day | $19.99/orders over $75 add 20% of merchandise total | 3 business days |
| 2 Day | $26.99/Add 27% of merchandise total to orders over $75 | 2 business days |
| Next Day | $36.99/for orders over $75 add 37% of the merchandise total | Next business day |
| Next Day Priority or Next Day Saturday | $49.99/orders over $75 add 50% of the merchandise total | Next day/Saturday delivery where available |
| Standard to APO/FPO addresses | $8.99/Orders over $75 add 9% of merchandise total | 1-2 weeks |
| Standard to AK/HI | $20.00/Orders over $75 add 20% of merchandise total | 6-10 business days |
Does Yankee Candle ship internationally?
Yankee Candle does not ship internationally however, orders can be placed from YankeeCandle.com.uk.
What is the Yankee Candle return policy?
Yankee Candle allows customers to return items either to their local stores (if they are near one) or by mail. For questions on how to return an item call customer service at 1-877-803-6890, Monday through Friday, 9 am to 5 pm or Saturday from 8 am to 12 pm (EST).
What payment methods are accepted by Yankee Candle?
These are the payment methods accepted by Yankee Candle for online customers:
Yankee Candle Payment Methods
Does Yankee Candle have gift cards?
Yankee Candle does have gift cards, both traditional plastic cards and digital cards. The plastic cards can be bought in stores as well as in authorized retailers.
What are the benefits of creating a Yankee Candle account?
A Yankee Candle account makes shopping faster and easier because you won't need to enter vital information every time, it is stored for you. An account also allows you to create wish lists which you can send to people before gift giving occasions.
What are Yankee Candle Personalized Candles?
The personalized candles are one of the most popular items offered by Yankee Candle. Creating one of your own is very simple. Select the type of candle that you want from a wide range including the jar candles and more. Choose the fragrance that you like the best/fits the style you are going for and then create your label by uploading a photo and adding a personal message.
Does Yankee Candle do fundraising events?
Yankee Candle has 2 fundraising seasons: one in the fall and one in spring. For questions, email Yankeecandle.fundraising@newellco.com or call 1-800-351-1533.
Does Yankee Candle have a rewards program?
Yankee Candle does have a rewards program called the Yankee Candle Fan Club. It is free to join and earning points is as simple as buying candles and sharing posts on social media. New members get extra points just for joining. For questions, email Fanclub@yankeecandle.com.
How do I reach someone at Yankee Candle customer service?
Yankee Candle customer service can be reached at 1-877-803-6890, Monday through Friday from 9 am to 5 pm and Saturday from 8 am to 12 pm (EST). For orders, the phone number is 1-800-243-1776. For questions about fundraising, the number is 1-800-351-1533 and the email is Yankeecandle.Fundraising@Newellco.com. For questions about the rewards program, please email Fanclub@yankeecandle.com.