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12 Brookstone FAQs From Our Experts

Brookstone sells unique gifts including tech gadgets, toys and personalized items. It once had a retail presence in malls across the US however that has changed and the final stores were closed in recent years. Brookstone now sells all of its items online as well as in airport terminal stores in some of the busiest terminals in the country.

Why shop at Brookstone?

Brookstone has unique gifts that are perfect for the hard to buy for people in your life. Since it is located in airport terminals across the country it is also the perfect place to pick up last minute presents and interesting items as well.

What are some of the products you can find at Brookstone?

Here are some of the unique categories of items found at Brookstone.com.

Does Brookstone have retail stores?

Brookstone has stores in airport terminals across the United States. Find a store here.

How do you order from the Brookstone website?

Choose the items that you would like, add selections related to size and color if applicable as well as other options like personalization or monograms and then add to cart. At this time you will have the option to create or log in to an existing account or to continue as a guest. Add your payment and shipping information, review your order and then submit it.

Why should you create a Brookstone account?

If you order from Brookstone more than once a year, it makes sense to create an account simply for the speed and ease. Creating an account is fast, easy and free and helps to track orders and can speed up returns as well.

What type of shipping options does Brookstone have?

Here are the Brookstone shipping options.

Brookstone Shipping Info

Type Fee Estimated Delivery Time Restrictions
Standard $4.99, free at $75 5-7 days Large items may require additional fees, time and may have other restrictions as well.
Express Varies 2-3 days Same as standard

How do I pay for an order at Brookstone?

These are the payment types that are accepted at Brookstone:

Brookstone's Accepted Payments

Does Brookstone have a rewards program?

No, there is not a Brookstone rewards program, however there are frequently coupons for shipping discounts and more. If you sign up with your email you get information about special sales including first information on Open Box Sales and more.

Does Brookstone have gift cards?

Yes, you can buy Brookstone gift cards in the terminal stores, online or at other, select retailers. These can be actual cards or virtual cards in the amount of your choice.

How do I return an order at Brookstone?

Items at Brookstone can be returned within 30 days of purchase with the original packing slip. Additional fees including shipping and handling will not be included in the refunded amount. There are some restrictions for personalized items, larger items that must be moved by more than one person and some others. The full return policy can be seen here.

How do I get in touch with Brookstone customer service?

Brookstone customer service lines can be reached Monday through Friday, 8a-4:30p CST at 1-800-846-3000. You can also email at customercare@brookstone.com.

What is a Brookstone Open Box Sale?

Brookstone's returned merchandise is carefully inspected and tested and when appropriate, resold at deeply discounted prices. Some of the items have not been used while others may have been gently used. The Open Box Sale items are final sale and cannot be returned.