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12 Personalization Mall FAQs From Our Experts

Personalization Mall has been providing a wide range of personalized gifts to individuals and companies since 1998. The company allows customers to shop by the person, the occasion or the product and offers a number of items to be personalized. Personalization is always free and turn around time is typically 2 days. Personalization Mall also offers bulk order discounts and can handle corporate needs as well.


Personalization Mall participates in the IGive program which allows customers to choose a charity for money to go to with every order they make. This program also gives discounts to the customer.

What types of products are sold by Personalization Mall?

Here are the products sold at Personalization Mall.

What brands are sold by Personalization Mall?

Here are some of the brands you can find at Personalization Mall.

How do I order from Personalization Mall?

Ordering is done through the Personalization Mall website at: www.personalization.com. Choose the item(s) that you want to buy and add to cart. Fill out the easy to understand form to add personalization information, fill out the shipping and billing info and click submit. Your order is processed, created and shipped quickly, usually in 1-2 days.

What are the payment options for Personalization Mall?

Personalization Mall accepts most major credit cards. Personalization Mall has recently begun accepting PayPal payments as well.

Payment Options at Personalitation Mall

What is the return policy at Personalization Mall?

Because the items are personalized, Personalization Mall has a limited return policy. Things that are incorrect or have been damaged in shipping can be returned within 30 days. All other sales are considered final.

Does Personalization Mall have a physical store?

Personalization Mall does not have a physical store or a catalog. All shopping is done through the website. Very limited numbers of items can be picked up at the warehouse in Burr Ridge, IL for a $5 fee.

Does Personalization Mall handle bulk or corporate orders?

Personalization Mall can handle bulk and corporate orders with ease. Simply contact the company at corporatesales@pmall.com for more information and to get an order started.

Can I design my own item or put my logo on a product from Personalization Mall?

Personalization Mall will allow you to personalize a logo from a design of your own or a modification of one that is already available with some restrictions. Once your logo or other design has been received a preview of the item will be shown to you for final approval before you place your actual order.

What is the contact information for Personalization Mall?

You can call Personalization Mall customer service at 1-866-386-8300 or 1-630-910-6000. The fax number is 1-630-910-6000. The email address is service@personalizationmall.com.

Is there a rewards program for Personalization Mall?

There is a rewards program for Personalization Mall. Customers will earn 1 reward point for every dollar spent. New customers are automatically given 50 reward points. Monthly offers and seasonal events may mean double reward points and bonuses.

Does Personalization Mall provide corporate samples?

Personalization Mall can provide either virtual samples via email or real generic/blank samples through regular mail. These samples can be shipped at discounted prices and returned within 30 days for credit toward the corporate order.

What are the Personalization Mall shipping options?

Economy shipping from Personalization Mall is available in the 48 contiguous United States and Standard shipping is available for all 50 states. Express and international shipping are also available from Personalization Mall.