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16 HyreCar FAQs From Our Experts
HyreCar is a peer-to-peer marketplace that allows car owners to rent their vehicles to Lyft and Uber drivers. If you are a vehicle owner with cars that are just sitting idly and unused in your driveway, HyreCar offers you the opportunity to earn extra money by renting the vehicle to drivers that wish to chauffeur for various ride-hailing services. HyreCar offers a platform for people that want to drive for ride-share services but do not have the vehicle to rent one for this specific purpose. Made up of people that wish to rent out their vehicles and those who wish to rent cars, HyreCar offers a simple, easy, and fast option for drivers and car owners alike, connecting them in a manner that is not only mutually beneficial but is profitable at the same time.
What is HyreCar?
HyreCar is a peer-to-peer car rental provider. It offers a platform for people with cars that are not being used to rent them out to people who are looking for vehicles that they can use to drive for Lyft, Uber, or other ride-sharing services. Their rent to earn option offers a fast and simple booking process with high flexibility and no long-term contracts, making it a great choice for those that want to rent a vehicle in order to earn money driving for on-demand ride-sharing services like Lyft, Uber, and Instacart. They also offer vehicle owners with under-utilized cars a platform to rent out their cars and enjoy some passive income on the side.
How can I rent a car through HyreCar?
To rent a car, all you need to do is sign up for a HyreCar driver account. Enter your location and preferred pickup date, then select one of the available locally owned cars in your location. Submit your application for that car. You are encouraged to send in 5 other applications although you will only get charged for the first vehicle you get approved for. Expect a background check if you are a new driver and once the application is approved by the vehicle owner, you will be sent the required documents you’ll need to upload on your ride-share driver account. You will then meet the owner and once all is good, you can start using the rented car to earn some money for the duration of your rental period. At the end of the rental agreement, return the car and the agreement is completed.
How can I rent my car out through HyreCar?
To rent out a car through HyreCar, all you need to do is to sign up and create a free listing. Describe your car and upload the vehicle registration, photos of the car, along with ride-share inspection documents. A notification will be sent to you when someone requests to rent the vehicle. Applications expire within 24 hours so be sure to confirm it as soon as possible. Once the application has been approved, make sure to verify the accuracy of the vehicle’s documents. Insurance will then be generated within 24 hours. Meet the driver and hand off the car keys. You will get paid soon after. After the rental period is completed and no extension is requested by the driver, you coordinate a pickup location and time to get your car back.
Does a HyreCar driver have to pay for a deposit?
Any driver using a debit or prepaid card to pay for the initial booking will be charged a refundable amount of $200 for deposit. If applicable, the deposit will be added to the breakdown of the rental upon checkout. Once the rental is returned and it is confirmed that the vehicle is in the same condition that it was received, the deposit will be released back to whatever account it was paid from within 48 hours from the confirmation of the drop-off by the owner. Note that deposit refunds may take 2-10 business days to get posted on your account. More details here.
If you pay using a credit card, then the $200 will not be charged. Your card information will be kept on file though in the event that any issue might arise.
Does HyreCar accept payments through PayPal?
No. As of the moment, HyreCar is unable to process PayPal payments. Here are the accepted payment methods at HyreCar.
What is HyreCar’s insurance policy for Drivers?
All insurance provided through the HyreCar platform is covered by their insurance partners. For drivers, HyreCar offers a coverage plan through The Hartford, which means that drivers are supplementally insured with the Hartford while renting a vehicle through the Platform. It is the responsibility of the driver to return the car in the same condition it was in when picked up. Any physical damage to the rental along with other incidental costs will be the driver's responsibility. Learn more about HyreCar’s insurance policy here.Here are HyreCar insurance coverage for Drivers.
HyreCar Insurance Coverage for Drivers
What Protection Plan does HyreCar offer for Owners?
HyreCar offers a variety of coverage options to provide owners with the flexibility of choosing the most appropriate level of coverage they want to receive when renting out their vehicles on the platform. To learn more about the Protection Plan for Owners, click here. Below is the breakdown of the protection that the Basic, Standard, and Premium protection plans offer.
HyreCar Protection Plans for Owners
|Protection||Basic Plan||Standard Plan||Premium Plan|
|Physical Damage||Up to $25,000||Up to $25,000||Up to $25,000|
|Physical Damage Deductible||$3,000||$2,500||$500|
|Cleaning||Up to $30||Up to $50||Up to $50|
|Gas||Up to 65%||Up to 85%||100%|
|Mileage Overages||Up to 65%||Up to 85%||100%|
|Impound Fees||n/a||Up to 85%||100%|
|Portion of rental price kept by Owner||85%||80%||75%|
What is HyreCar’s refund policy?
Deposits are automatically released to the driver’s original form of payment 48 hours after drop-off. The amount may be withheld if there is a damage or incidental claim made on the vehicle and may be applied to damage or outstanding fees if the driver is deemed responsible. Drivers that want to cancel before picking up a rental will need to contact the HyreCar customer service for refunds. For early drop-offs, drivers will be given a refund for the remaining days that they have not used minus the processing fees. More details on HyreCar’s refund policy are found here.
What should Owners and Drivers do upon a HyreCar pickup?
Once a booking has been accepted by an owner, insurance will be generated within the next 24 hours of the state of the rental. The payment from the driver is also captured. The driver will then get access to such documents as registration, insurance, and inspection forms, which will need to be uploaded to their respective ride-share platform.
Before a vehicle is confirmed to have been picked up, both the owner and the driver will be required to do a vehicle walkthrough, where they are both encouraged to take photos to accurately document the state of the vehicle.
Car owners must confirm that the insurance has been printed out by the driver and confirm that the name on the driver’s license matches the one on the insurance and on the HyreCar account. To start the rental, the car owner will need to click on “Confirm Pickup”. For more information on vehicle pickups, click here.
What is HyreCar’s drop-off policy?
Driver and owner must be in contact with each other when a rental is about to expire. Drivers may choose to extend their rental at any point and owners must be prepared for such possibility. If the driver chooses to end the rental, then he will need to contact the owner to coordinate the drop-off time and location. The vehicle owner will need to click on the “Confirm Drop Off” option for the rental to officially end. For damages to the vehicle, owners are required to file the claim within 24 hours of the car's return. To learn more about HyreCar’s drop-off policy, click here.
What is HyreCar’s cancelation policy?
If a driver chooses to cancel an application that has been approved, they may do so by contacting the HyreCar customer support. Since the rental has not been approved yet, the driver has not been charged for any payment.
If a driver chooses to cancel an application that has already been approved but has not yet been picked up, he must contact customer support in order to get the rental canceled and for the full refund to be processed. It can take 2 to 10 business days for the funds to reflect on the account once it is processed.
For owners, as long as there is no insurance issued yet, they can choose to get a rental canceled by contacting HyreCar customer support. If the insurance has already been issued, a cancelation fee may be charged. Owners that have canceled more than three successive bookings in a month’s time may likely get all their bookings deactivated and their account may be subject to suspension. Click here to learn more about HyreCar’s cancelation policy.
What is HyreCar’s policy on late returns?
Drivers are expected to return the vehicle on the specific date and time set on the rental contract. A 2-hour grace period is provided to return the vehicle without any penalty. It is the responsibility of the driver to pay the full day rental fee along with late fees if the car is returned beyond the grace period.
For extensions, drivers are advised to make the request before the contract ends. Failure to extend can result in an automatic daily rate charge on the mode of payment on file. A non-refundable late fee of $15 will be charged if the return has been late for more than 24 hours.
In the event of an unresponsive owner, the rental will be completed and it will be the owner’s responsibility to cover whatever damage, tolls, and tickets acquired after the vehicle’s drop-off date. Failure to coordinate a drop-off location and time with the driver means the owner waives his right for gas reimbursement. More details on HyreCar’s late return policy can be found here.
What is the HyreCar process for reporting an accident?
If you get into an accident, make sure to get to a safe area before calling 911 and filing a police report. Exchange insurance details with any third party involved. Call the HyreCar support number at 1 (888) 688-6769 to alert them about the incident and in case you need towing. Be sure to take as many pictures of the vehicle from as many angles as possible. Also provide a detailed description along with photos, police report number, vehicle location, if the ride-share app of the driver is on, and if there are ride-share passengers at the time of the accident. A representative should get in touch with you within 24 hours in order to help facilitate the claims process. Click here for more information on what to do during accidents.
How do I contact the HyreCar customer service?
You can send your inquiries via the HyreCar contact page here. You may also reach them via phone at 1 (888) 688-6769.
Does HyreCar Black Friday offer customers any exciting sales?
HyreCar did have a number of special discounts during their HyreCar Black Friday sale last year. In addition to the savings that you could find directly on the website, there were a number of additional coupon codes that were available on a variety of websites. These savings ranged from 11% to 50% off select services. Upcoming sales are posted on the HyreCar website and can also be found on sites including CouponCause.
What kind of deals were available for the HyreCar Cyber Monday sale?
Past HyreCar Cyber Monday sales were similar to other sales run throughout the year, including Black Friday. Savings varied by where the deals were found but ranged from around 10% to 50% off. In addition to the website, HyreCar Cyber Monday savings could be found through a variety of sites that specialize in saving people money. Codes for all sales, including future HyreCar Cyber Monday events, will be updated on CouponCause as they are made available.