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10 Getaround FAQs From Our Experts
Getaround was launched as a business in 2009 in response to the growing demand for part-time vehicles. The founders of Getaround decided that there should be a way to allow car owners to make a little money back on what is typically a very large investment. They designed a way to put car owners and potential renters together in a company that is now found in over 300 cities around the world. Rent a car with Getaround today!
How does Getaround work?
Getaround allows car owners to list their cars for potential renting by other individuals. Renters search the listings and then book the car that they need for the length of time that is appropriate/available. Everything can be done directly from the Getaround mobile app including unlocking the car, booking a trip and even leaving a review.
Does Getaround have a mobile app?
Which payment methods are accepted by Getaround?
These are the payment methods accepted by Getaround:
Does Getaround set an age limit for drivers who want to rent a car?
Getaround requires that drivers be over the age of 19 with a clean driving record before renting a vehicle through the platform. The exception to this requirement is with specialty vehicles where the age is raised to 25.
What is the Getaround refund policy?
Getaround may refund some or all of the money for a booking that is canceled depending on circumstances. Additionally, the company may give reimbursement or other compensation for bookings that do not go well for reasons outside of the control of the renter. These are decided on a case by case basis. Contact customer service with questions or concerns regarding a recent booking.
How is a Getaround booking canceled?
If you, the renter, would like to cancel your Getaround booking you can do so directly from your account either on the computer or from the mobile app on your phone. There may be a fee applied for canceling and frequent cancelations may prevent you from making further bookings on the Getaround platform.
Is a Getaround account necessary to rent a car?
Yes, you will need to create a Getaround account before you will be able to rent a car. In addition, you must also provide your driver's license number and additional information so that the platform can clear you for rental.
Does Getaround charge additional fees of any kind?
There are no fees to rent a car with Getaround however there may be additional fees assessed for returning a car in an overly dirty fashion ($100 cleaning fee), for smoking in the car ($300 fine), for getting a ticket or not refilling the gas tank and other circumastances. All of this information is available in the rental agreement.
How do I contact Getaround customer service?
Getaround customer service can be reached by clicking the "help" icon which is found on the mobile app during an active trip. Before or after a trip begins you can submit a request ticket.