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12 The Fragrance Shop FAQs From Our Experts
The Fragrance Shop has created and recreated some of the most luxurious and beautiful fragrances in the world. All perfumes and other products are carefully blended without alcohol or other types of filler ingredients so that what is made is not only perfume in its purest form but the most concentrated and longest lasting fragrance possible. Whether it is a new designer fragrance or an old favorite no longer available, The Fragrance Shop can recreate it. Every blend is kept on record so returning customers can request their favorite, year after year.
Does The Fragrance Shop have retail locations?
The Fragrance Shop has only 1 retail location. It is located at 200 N. Greensboro St. Suite A 11, Carrboro, NC 27510.
What are the store hours for The Fragrance Shop?
The Fragrance Shop is open Monday through Saturday, 10 am to 6 pm and Sunday from 12 pm to 4 pm (EST).
What is the shipping policy for US customers for The Fragrance Shop?
This is the domestic shipping policy for The Fragrance Shop:
The Fragrance Shop Domestic Shipping Policy
| Type | Estimated Delivery | Fee | Additional Information |
|---|---|---|---|
| Standard | 2-5 days | Free for orders over $100/Fees from $2.72 | All fees are based on weight and distance |
| Priority | 2-3 days | From $6.00 | |
| Express | 1-2 days | Fom $19.00 | |
| First Class | 3-5 days | From $3.75 | Only available for shipments of 14 day samples |
Does The Fragrance Shop ship internationally?
The Fragrance Shop does ship internationally. Orders over $200 are shipped free. All other shipment fees will be based on country of destination and the weight of the package.
What is the return policy for The Fragrance Shop?
The Fragrance Shop will accept returns for 60 days after purchase but will not refund additional fees such as shipping. Returns are not available on 14 day samples or on the 1/8th ounce bottles.
What payment methods are accepted by The Fragrance Shop?
The Fragrance Shop accepts the following payment methods for US/online customers:
The Fragrance Shop Payment Methods
Does The Fragrance Shop offer any additional services?
Yes. The Fragrance Shop offers free gift wrapping as well as a free fragrance sample with every order.
Does The Fragrance Shop have gift cards?
The Fragrance Shop offers a digital gift certificate which can be emailed to anyone you choose (even to yourself) and in any amount.
What are the designer "type" fragrances at The Fragrance Shop?
The designer type fragrances at The Fragrance Shop are scents that have been recreated and blended to smell identical to the original formula but without alcohol and the other ingredients. They are meant to be the purest form of the scent and should be longer lasting than the original.
What if I cannot find my favorite scent at The Fragrance Shop?
There are many ways to search for your scent on The Fragrance Shop website. If you can't find it by name or by designer, try searching for an ingredient or a fragrance note. If that doesn't work, you can email or call someone at customer service for assistance. If it is very new, it may not have been entered into the system yet. If it was an old-time favorite that is not made any longer, The Fragrance Shop can create a blend that will smell identical to what you remember.