Tilly’s is where style-savvy shoppers go for name-brand casual apparel, accessories and footwear. Although Tilly’s is headquartered in Irvine, California, it has expanded to 222 total stores in 31 states. But if there isn't a store near you, Tilly’s makes ordering online a simple, budget-friendly option. 

Here's everything you need to know about shopping at Tilly’s online! When you are ready to purchase, we carry a selection of Tilly’s coupons that will help you save a bunch of cash.

Returns, Shipping and More

How much does shipping cost from Tilly’s?
Items that cost up to $49 cost a $5 shipping fee using FedEx SmartPost. Anything above $49 ships for free. Tilly’s also offers other options for quicker shipping, and the price depends on when you need it by and the price of the item. For detailed shipping rates, visit Tilly’s shipping.

Does Tilly’s ship internationally? 
Sorry, Tilly's is not currently shipping internationally. Check Tilly's international shipping for updates on when that service is available.

Can I pickup my online order from a Tilly’s store?
Yes, Tilly’s offers free online shipping to any of their retail locations. Place your order and select the pickup in store option. When you receive confirmation that your item is ready for pickup, just present your ID and order confirmation to the sales associate and voila!

Does Tilly’s accept returns?
Yes. Tilly’s has a 60-day return policy from the date of purchase as long as you paid full price for the item, have the original receipt and the tags are still attached to the item you wish to return. If you purchased something on sale, you will receive a store credit. For sale merchandise that ends in .97 (cents), returns are not allowed during red tag promotional clearance events. Sales are also final for the following items:

• Undergarments
• Swimwear
• Sunglasses
• Goggles
• Watches
• Jewelry
• Cosmetics
• Skateboards
• CDs
• Blind Boxes

Here are a few important things to keep in mind when returning something to Tilly’s:

• Partial returns of multiple item promotions forfeit all promotional pricing. 
• Returns are refunded in the method of original payment or store credit. 
• Holiday purchases made November through December may be returned or exchanged through January 15 of the following year. 

Visit Tilly's return policy for more information on returns!

Can I return my purchase in-store? 
Yes, Tilly’s accepts free in-store returns of online orders. You’ll need to take the item purchased, as well as the email confirmation or shipping receipt, photo ID and the card used for payment to any Tilly’s store. Use the online store locator to find a Tilly’s store near you. 

Can I return my purchase online?
Absolutely. Just click here and enter the order number and other required information. Then, select the item(s) you want to return. All you have to do next is print your return packing slip and shipping label before packing and shipping your item. 

Can I return my purchase online without a receipt?
Yes, Tillys.com accepts eligible returns without a receipt. 
Can I return my purchase at a store without a receipt? If you no longer have a copy of your original receipt, you can exchange your purchase for an item of equal or lesser value.

How do I ship my return?
Deposit your return package in a blue USPS collection box, give it to your postal carrier or drop off at any post office. You can also request free carrier pick-up at http://www.usps.com/pickup. Use your provided tracking number to track your package on its way back to Tilly’s at www.fedex.com/us.

Does Tilly’s provide a return label?
Yes, but it isn't free. $7 will be deducted from your refund or exchange. Just click here to access your return label. 

What if I don't want to pay $7 for a return label?
If you don't want a SmartPost return label, you can pay for shipping yourself and send your pre-paid, insured package to:
Tillys.com E-Commerce Returns 17 Pasteur Irvine, CA 92618
Tilly’s will not accept C.O.D. deliveries.

When will I receive my refund?
Refunds are provided for the amount indicated on the original receipt and issued only to the initial credit card used for purchase. Refunds are processed when the item(s) is received.

Can I return something I paid for with a gift card?
Yes, you can return any item purchased with a gift card as long as it falls under Tilly’s regular return policy. You'll receive a refund in form of a store credit, which is a Tilly’s gift card. 

If you’re a frequent Tilly’s shopper, don’t forget that by signing up to be a rewards member, you can earn a $5 reward for every $150 you spend. You do not get to keep rewards points for items you return to the store, however. For additional questions or assistance, you can email Tilly’s' Online Customer Service department at customerservice@tillys.com.