Get Todays Top Offers
12 Viator a TripAdvisor Company FAQs From Our Experts
Viator is a part of the Trip Advisor company and was set up to help people find exciting places to go, things to do and people to meet worldwide. Viator sets up tours for single people, couples and for large groups that can include cruises and other modes of transportation, walking tours and more. Activities range from visiting museums and historic landmarks to bungee jumping. In addition to providing these services, Viator allows local people to become registered tour guides for their cities. Profiles are free to create and you can list several cities in your area and your availability. Booking and other factors are done securely through the Viator system.
What is Viator?
Viator is a third party booking company that helps people find tours, activities and more in cities around the world. Viator also helps find cruises and places to stay in most locations. The Viator website lists more than 200,000 activities with information and opportunities updating daily.
How far ahead do I have to book an activity with Viator?
Viator has both advance booking and book on the go options for most of the activities and events listed. Some of the more popular attractions do sell faster than others and may not be available.
What is the Viator cancelation policy?
This is the basic Viator cancelation policy. Additional information can also be found here.
Viator Cancelation Policy (Basic Information)
|Policy Type||Time Limit/Cancel By Date||Amount to be refunded|
|Standard||Up to 24 hours before event||Full refund|
|Non-standard||Specific to the event/varies||May not be a full refund|
|All Sales Final||No cancellations accepted||No refunds issued|
What is the Viator lowest price guarantee?
Viator's lowest price policy for events, activities and tours mean that if you find the same event or tour listed somewhere else for a lower price, the difference in price will be refunded back to you. There are some restrictions to this policy.
How do I reach Viator customer service?
Viator has 24/7 customer care available for North American and International customers. For the US and Canada, dial 1-888-680-1640. For International calls, dial 1-702-749-5656.
Are discounts for very young, older or disabled people available?
Viator lists prices that are available for every event and activity. Some of these do have options for lowered prices for certain groups while others do not. The available discounts will be listed on the booking information.
What type of payment options does Viator accept?
These are the current payment options for Viator's main website. Additional restrictions or options may apply in some regions.
How is a refund request handled at Viator?
On the Viator website, customers can click on their account and then go to "manage my bookings". There they will find a request a refund form to fill out. Once this form is submitted it can take between 2 and 7 days for a refund to be issued.
What is the Viator group reservation policy?
For most of the events and tours listed on the Viator website, a group reservation requires a minimum number of people, usually 20. There are some tours that will require fewer people while others may require more to be considered a group.
How do you leave a review on Viator's website?
Viator allows everyone to write reviews of their service as well as the tours, events and activities booked through their site. Customers can go to their account, click on "manage my bookings" and find the write a review form. Once the form is filled out, click submit and the review will be posted to the website.
What documenation do I need to provide Viator before I travel?
Your activity booking will require 1 member of the group to have a photo ID, preferably one that matches the name and information provided at the time of the booking. All other travel documents will be specific to the type of travel and where you are traveling from.
How do people become tour guides for Viator?
Tour guides are people who have signed up to take groups around in their cities on the Viator website. It is free to sign up as a tour guide and you can list several cities on your profile. Reviews on your basic knowledge of the city will be provided by customers with highly rated tour guides getting booked more frequently and making more money than those who put in less effort.