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10 Charlotte's Web FAQs From Our Experts

Charlotte's Web products are available in a wide variety of forms. Find oils, capsules, gummies and pet products available for purchase online at the Charlotte's Web website. You can also find popular products available at certain retail locations around the country.

Can I find the Charlotte's Web products in stores?

You can find many of the Charlotte's Web products in various stores and retail partners around the country. To find the one nearest you, use this store locator.

What is the Charlotte's Web domestic shipping policy?

Charlotte's Web can ship to all 50 states. The cost for expedited shipping will vary by the option selected and the total amount of the order. Ground shipping is free for all orders over $74.99 and a flat rate of $8.99 for orders that are under that amount.

Does Charlotte's Web ship internationally?

Charlotte's Web just recently started shipping to Canadian customers. Customers must provide all appropriate documentation before orders are processed and restrictions on products do apply.

What is the Charlotte's Web return policy?

All Charlotte's Web products are backed by a full money back guarantee. Return your item within 30 days and your money will be returned to you. Items that arrive damaged, defective or are incorrect in any way should be returned immediately with the customer notifying customer service within 48 hours of their arrival.

Which payment methods are accepted by Charlotte's Web?

Charlotte's Web accepts the following payment methods:

Charlotte's Web Payment Methods

How does the Charlotte's Web subscription program work?

To save both time and money, Charlotte's Web allows you to set up an automatic shipping plan for favorite products. Simply add the products that you want to subscribe to, set the frequency and that's it. Orders are given a 10% discount with all orders over $74.99 shipped free.

Does Charlotte's Web have a rewards program?

There is a Charlotte's Web rewards program which allows you to earn points on every purchase that you make. You earn one point for every dollar spent with 100 points earning you a $5 store credit.

Does Charlotte's Web have discounts?

To keep informed about the news and special savings opportunities at Charlotte's Web, subscribe to the newsletter. Veterans and military members are given an additional discount. You can also find additional savings at CouponCause.

Are the products at Charlotte's Web age restricted?

All products that are sold at Charlotte's Web are sold with the assumption that the buyer is legally allowed to buy/possess/use that product in their particular location. It is up to the customer to know the laws for the state or province that they are living in at the time of the order.

How do I contact Charlotte's Web customer service?

Charlotte's Web customer service can be reached by email at Info@Charlottesweb.com or by live chat on the website. The customer service phone number is 1-855-790-8169.