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10 Cox FAQs From Our Experts
Cox has been in business for many years, changing and adapting with the needs of its customers and always looking at the overall, big picture in the industry. Cox currently serves over 6 million customers including nearly 4 million internet users alone. The company offers services including high speed internet, TV, phone and bundles of 2 or even all of the available services. Cox also offers HomeLife, the integrated app and product service that allows you to control lights, security, temperature and more from your mobile device.
Does Cox have retail locations?
Cox stores are available for people who would like to speak to someone in person, pay a bill, start or stop service or make simple changes. You can find a store near you here.
Which payment methods are accepted by Cox?
These are the payment methods that are accepted by Cox for online payments through the website or by using the mobile app:
Cox Payment Methods
Does Cox have a mobile app?
There are actually several mobile apps available for Cox. For the general app and a listing of the others visit the Google Play Store or The Apple App Store.
What is Cox HomeLife?
Cox HomeLife is the integrated service that allows you to control security, comfort and even the lights in your home from a mobile app. Cox has a number of support videos that can help you install, use and troubleshoot the service on your own. You will find the apps here for Google/Android users and here for Apple iPad and iPhone.
What is the Cox refund policy?
You can cancel your Cox services and get a refund if you are a first time subscriber and it is within 30 days of the initial service installation. The service will be disconnected and any equipment will be removed in addition to a refund.
What is the Cox "on time" guarantee?
Unlike other cable and internet providers Cox will not leave you sitting and waiting all day long. If you are given an appointment time and the tech does not make it to your home on time, you will receive $20 off of your next bill. There are restrictions to this guarantee including delays caused by weather, natural disasters and other unforeseen mishaps.
How does Cox provide support to the customers?
In addition to 24/7 customer and technical support by phone, live chat, messenger and more, Cox has a number of other ways to self diagnose and repair common issues including helpful videos and a support forum.
Does Cox offer any savings or discounts?
Cox lists bundles and savings on the website under the products tab. In many cases you will save money by buying more than 1 service at the same time. You may find additional savings at CouponCause.