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10 Diesel FAQs From Our Experts

Based in Italy, Diesel is one of the top stores and retailers for all things denim and beyond. Currently found in stores around the world, Diesel sells a wide range of jeans in an incredible array of washes and colors. This includes the Ultrasoft line which is designed to be 5 times softer than regular denim, as well as much lighter for a more comfortable fit. Diesel has clothing for men, women and children, as well as unique items for your home.

Does Diesel have retail locations?

Yes, there are Diesel locations in many countries around the world including around 80 in the United States. To find a store near you, look here.

What is the Diesel shipping policy for the US?

Diesel ships to the US with the following information:

Diesel Shipping to the Continental US

Type Fee Estimated Arrival
Standard $7.50 3-6 days
Express $18 2 days
Overnight $30 1 day

Diesel Shipping to PO Boxes, Alaska, Hawaii, the US Territories and APO/FPO Addresses

Type Fee
Standard to PO Boxes and military addresses $10
Second Day to HI/AK/US Territories $25
Overnight to HI/AK $30

Does Diesel ship internationally?

To order from Diesel from countries other than the US you must first go to the correct website for your country. From the US website you can make this selection from the country menu found at the bottom of the website.

Does Diesel offer in store pickup?

Diesel does offer in store pickup at select locations. If available, you can have your items shipped to the store for free. An email will be sent to you in 3-4 days telling you that the order is ready to be picked up and the instructions for how to do this.

What is the Diesel return policy?

Diesel will accept returns of some items for 30 days after the date of the order (not the date it was delivered). The item must be unworn with tags still attached to be accepted. Customers can use the prepaid label that comes with the shipping form or can use their own shipping method at their own expense. Items can also be returned to select stores.

Which payment methods are accepted by Diesel?

Diesel accepts the following payment methods for online, US customers:

Does Diesel have gift cards?

Diesel gift cards are valid in stores only.

Does Diesel have a rewards program?

D:Code is the Diesel rewards program. It is free to join for anyone who is 18 years or older. In addition to savings and free shipping offers, the program gives you access to members only promotions and exclusive party invitations, gifts on both your birthday and your D:Code anniversary date and more.

What are the size ranges at Diesel?

Diesel uses different size ranges for each line. Size charts are available in every product description and will include the US size as well as the Italian and international sizes.

How do I contact Diesel customer service?

Diesel customer service can be reached by email at CustomerService_US@diesel.com or by phone at 1-877-344-8343, Monday through Friday, 9 am to 9 pm and weekends from 10 am to 6 pm (EST).