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14 Dollar General FAQs From Our Experts

Convenience and quality brands at great prices await you at Dollar General. Dedicated to making shopping a hassle-free experience for their customers, Dollar General has been delivering great value for almost 80 years. Dollar General offers snacks, food, cleaning supplies, health and beauty aids, housewares, basic apparel, and even seasonal prices at competitively affordable prices online and in-store

What products are available at Dollar General?

Here are the products available at Dollar General.

Why should I open a Dollar General account?

There are a ton of advantages that you can get out of signing up for an online account. For instance, placing online orders is easier and faster since all your personal information will be saved. This means faster checkout, too. You’ll also get access to your order history. Most importantly, this gives you access to the latest news and exclusive offers from Dollar General.

What payment options are accepted at Dollar General?

As of the moment, Dollar General does not accept layaway plans or CODs. Here are the payment options that Dollar General accepts.

Dollar General Accepted Payment Methods

What shipping options does Dollar General offer?

How much you will be charged for shipping depends on the shipping option you selected and the location where your order is being shipped to. This should be calculated at checkout. Here are the shipping options available at Dollar General.

Dollar General Shipping Options

Shipping Option Shipping Address Delivery Time
Standard Ground 48 Contiguous US 3-8 Business Days
Second-Day 48 Contiguous US 2-3 Business Days
Overnight 48 Contiguous US 1-2 Business Days
Second-Day Hawaii and Alaska 2-3 Business Days
USPS Priority Delivery P.O. Boxes, Military APO/FPO Addresses 3-8 Business Days

Can I track my Dollar General order?

Yes. You should be updated with the status of your order once it is shipped. You’ll also be provided with the tracking information. These details are located in your Dollar General account. Note though that even when an order has already shipped, it might take up to 48 hours for the tracking information to be available. Click here to learn more.

What does it mean when an item is indicated as “backorder” at the Dollar General site?

Backorder items are products that are out of stock as of the moment but are still available for purchase at the Dollar General website. Once it is back in stock, the item will be shipped directly to you and you should receive a notification of its status via email. The expected ship date should be listed on the product page.

What is Dollar General’s return policy?

If you purchased an item that you’re not fully satisfied with, you have 30 days to return the item from the time of delivery. You can then get a full refund for the item’s purchase price minus the handling, shipping, and other applicable charges. Note that for items to be accepted for return and refund, they must be in good condition and in their original packaging, and must contain all the parts, accessories, and paperwork they came with.

How do I process a Dollar General return?

To process a return, contact customer service first to get a Returns Authorization number, along with the instructions. Pack the item in its original packaging and include the parts, accessories, and paperwork it came with. Include your billing name and address and your order number too. Indicate the return address provided to you by customer service on the package. Note that return charges must be prepaid as CODs are not accepted. It is ideal to use Insured Parcel Post or UPS when returning an item.

When can I expect to receive my refund from Dollar General?

If you’re expecting a refund for an item you have returned, you should get it within 30 days from the time that Dollar General receives the returned item. Credits will be issued to the same mode of payment used when making the purchase. While shipping costs are generally non-refundable, you will be given credit for these fees if the return was a result of an error on the part of Dollar General or due to a defective or damaged product.

What should I do if I received a damaged item from Dollar General?

For defective or damaged items, make sure to contact customer service via email or by phone at 1 (877) 463-1553 within 30 days from the delivery date. Have the order number and item number ready. These details should be in the confirmation email you receive. It is important that you call customer service before processing a return to make sure that the return shipping charges will be covered by Dollar General.

Can I cancel my Dollar General order?

No. Once your order is submitted, it cannot be canceled. However, there are instances when an order or parts of it may be canceled by the system. Among the reason why this happens is due to difficulty in processing payment information, unavailable items, duplicate orders, or inability to ship to the location you provided. If your order is canceled by the system, you will receive an email which should explain the reason for the cancelation. Canceled orders cannot be reprocessed and must be submitted again.

What is the Dollar General autodeliver option?

DG Autodeliver is an option that allows you to have specific products delivered automatically to you at your preferred frequency. The program is easy-to-use and customizable, allowing you to change the specific items you want automatically sent to you. The best thing about the program is that you receive 5% off of the products’ regular retail price for every recurring order.

Can I cancel my Dollar General AutoDeliver subscription anytime?

Yes. You will have full control over AutoDeliver. This means changing your delivery frequency and your next order date. You can make changes to your orders 24 hours before its scheduled shipment date. You’ll also get a heads up 10 days prior to order shipment so you can make changes ahead of time if you wish to. Cancelation can be done any time. Learn more here.

How can I contact Dollar General customer service?

You can get in touch with Dollar general customer service by calling 1 (877) 463-1553. You may also email them here.