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12 Dr. Martens FAQs From Our Experts
The Dr. Martens company began simply enough in a small working area of England. From that humble start, the company and the iconic boots simply referred to as "Doc Martens" have moved from a basic need for the working person to a fashion icon, a symbol of rebellion and then a symbol of festival culture and beyond. It is fashion, in it's way. The boots are known virtually everywhere and are worn by all ages and all genders.
Dr. Martens believes in social responsibility to people, animal and the planet in every aspect of their business. From not allowing child labor to only using environmentally sound practices to get their leathers and other materials, the company aims to provide a good product without cutting corners just to save a dollar.
What is Dr. Martens?
Dr. Martens is an iconic footwear company specializing in a variety of boots. Dr. Martens boots are beloved by hard workers and pop culture heads worldwide.
What are some of the types of products you will find at Dr. Martens?
Here is some of the Dr. Martens product selection.
What is the Dr. Martens shipping policy?
Here is the Dr. Martens shipping policy for the United States.
Dr. Martens Shipping Information (US)
| Type | Fee | Restrictions |
|---|---|---|
| UPS Ground | $5/free for orders of $50 or more | AK/HI/Puerto Rico/APO/FPO orders are shipped via UPS Surepost or USPS |
| UPS 3 Day | $9.95 | Not available for AK and HI |
| UPS 2nd Day | $24.95 | Ak/HI $34.95 |
| Next Day | $29.95 | AK/HI $39.95 |
What payment methods does Dr. Martens accept?
Here are the payment options accepted for Dr. Martens orders in the US.
Dr. Martens US Payment Options
Is there a Dr. Martens rewards program?
No, there is not a Dr. Martens rewards program however signing up for the newsletter entitles customers to 10% off of their first order.
Are there Dr. Martens retail stores?
In addition to shopping online or by phone, you may be able to find some of your favorite styles at selected retailers and stores. Search for one in your location here.
What is the Dr. Martens return policy?
To make a return to Dr. Martens you first request a shipping label. This label will cost $7 which is deducted from the amount that will be refunded to you.
Can you cancel or change a Dr. Martens order once it has been made?
In most cases you will not be able to change or cancel a Dr. Martens order once it has been submitted. You can phone customer service at 1-800-810-6673 or email them at Support@drmartens.com for assistance.
Do you have to register an account with Dr. Martens to order online?
You don't have to register an account with Dr. Martens but it makes your future shopping a lot faster and easier. If you prefer, you can always order as a guest.
Does Dr. Martens have student discounts of any kind?
Dr. Martens gives a student discount of 15% to students registered on the UniDays website. More details can be found here.