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12 Fanatical FAQs From Our Experts
Started in the 1990's, what is now called Fanatical has grown to become an online store that has managed to sell over 60 million product keys to games, eBooks and more in 200 countries. Based in the UK, the company is owned by Focus Multimedia Limited. Fanatical is a completely online retailer.
What is Fanatical?
Fanatical is an online store that sells games for PC and Mac, as well as eBooks on a range of topics. There are no physical products at all.
Fanatical Products
Does Fanatical have retail store locations?
Fanatical does not sell any physical goods so there are no retail locations at all.
Payment Methods at Fanatical for US Customers
Does Fanatical sell gift cards?
At this time, Fanatical does not sell gift cards of any kind. It may be possible to buy a game key or eBook for someone as a gift as long as you are purchasing one that is right for their region.
What is the Fanatical refund policy?
Fanatical will give a refund on unrevealed or unactivated games within 14 days of purchase. If the game has been activated or the key revealed, the refund will only be given if there was a technical issue of some kind.
Does Fanatical have student discounts?
Fanatical does provide a 5% discount for students through the Student Beans website.
What is Fanatical Assistant?
Fanatical Assistant is an add-on tool available for Chrome and Firefox web browsers. Once it is installed it will help customers get better prices on games, bundles and eBooks by alerting them to changes in prices as well as new coupon codes and sales. You can also sync it to your wishlist for better accuracy.
If I buy an eBook from Fanatical, will I need a special device to read it?
If you have never had an eBook before, you will need to download an eBook reader before buying anything from Fanatical. You can find a free eReader from your device's app store.
What language are the eBooks from Fanatical in?
All of the eBooks sold by Fanatical are currently written in English.
Do I need to have a Fanatical account to place an order?
Yes, everyone must create a Fanatical account before placing an order. It is fast, easy and free.
How can I reach Fanatical customer service?
At this time, you can reach Fanatical customer service via the website ticketing system exclusively. Use this form to make your request. If the problem is not resolved, you can request that Fanatical customer service reps call you by scheduling a call through that same ticketing system.