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14 GameStop FAQs From Our Experts

GameStop is the world’s largest retail destination for Playstation 4, Xbox One X, and Nintendo Switch games, consoles, and accessories. GameStop has more than 5,800 stores operating in 14 countries across the United States, Canada, Europe, and Australia. Whether you are looking for new or used merchandise, GameStop is able to assist. You can find GameStop physical locations across the country or shop the complete GameStop inventory online!

What products does GameStop offer?

Here are the products available at GameStop.

What payment methods are accepted at GameStop?

Here are the accepted payment methods at GameStop.

What shipping options does GameStop offer?

Shipping rates at GameStop dependon the shipping method you choose, the location, and the item you are shipping. Here are the shipping options available at GameStop.

GameStop Shipping Options

Shipping Option Delivery Time
Value 4-7 business days after processing or release date
Edge 2-4 business days after processing or release date
Express 1-2 business days after processing or release date
Day-One ( pre-orders) Arrives on release day

Does GameStop accept returns and exchanges?

Yes. Most items can be returned or exchanged up to 30 days from the time they were purchased, provided that they are unopened and in their original condition. Pre-owned items can be returned within 7 days from the purchase date or exchanged within 30 days from purchase. However, downloadable content cannot be exchanged or returned. GameStop merchandise can be returned in-store or online. Note that exchanges and returns can only be honored when there is a receipt presented.

What is the GameStop pre-owned guarantee?

Products that come attached with a pre-owned guarantee means that they have been thoroughly tested and are guaranteed to perform as advertised. If you’re not 100% happy with the merchandise, you have 7 days from the purchase date to return it to GameStop for a full refund. For exchanges, you have up to 30 days from the purchase date to do so.

Does GameStop allow bulk orders?

Yes. If you’re ordering at least 10 similar items, you can place a bulk order by contacting bulkorders@gamestop.com. Include your name, preferred contact number and email address, preferred time of contact, tax-exempt status, shipping destination, the items you wish to order, as well as the reason for making the bulk purchase.

What are GameStop PowerUp Rewards?

PowerUp Rewards is the customer appreciation program that GameStop offers. After signing up, you can start scoring points. As a member, you’ll also have the privilege of getting invited to events that are exclusive for members only, advance notifications of promotions, sales and various other offers.

Does GameStop ship to PO Boxes?

Yes. Packages being shipped to PO Boxes and APO/FPO addresses should be delivered with Priority Shipping. Packages delivered though this method will usually take 5-10 business days to arrive after processing.

What is GameStop’s policy on defective or damaged products?

If you purchased an item that turned out to be damaged or defective, make sure to let GameStop know within 30 days from its purchase date so it can be replaced with a similar item. Damaged or defective items reported after 30 days will have to abide by the terms and conditions of the manufacturer’s warranty.

Does GameStop ship internationally?

Yes. International Economy Shipping is available for international orders and delivery usually takes 1-2 weeks after the order has processed. Rates vary per country and remote areas may take longer to deliver.

Does GameStop charge import fees, duties, and other charges?

International orders may be subject to import duties and fees. GameStop does not charge these fees but your respective local government may. As the importer, this will be your responsibility.

What is GameStop’s refund policy?

Most new GameStop products can be returned within 30 days from the purchase date for a full refund provided that they are unopened. Here is GameStop’s refund policy depending on the type of merchandise you purchased and it’s condition upon returning.

GameStop Refunds Policy

Product Type Opened Unopened
New merchandise Full refund within 30 days from purchase date No refunds/ Identical exchange within 30 days from purchase date
New tablets Full refund within 14 days from purchase date No refunds/ Identical exchange within 30 days from purchase date
New accessories Full refund within 30 days from purchase date Full refund within 30 days from purchase date
Previously owned merchandise Full refund within 7 days from purchase date/ Identical exchange within 30 days from purchase date Full refund within 7 days from purchase date/ Identical exchange within 30 days from purchase date
Downloadable content No exchanges or refunds n/a

Can I cancel my GameStop order?

If the order has not been processed yet, you may still be able to cancel it or make changes to it. Just log in to your account and go to “Order History”. Look for the specific order you wish to cancel so you can see what available options there are.

How do I contact GameStop customer service?

To get in touch with GameStop customer service, you can call 1 (800) 883-8895.