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13 Farfetch FAQs From Our Experts

Shop pieces sourced from luxury boutiques and brands all over the globe at Farfetch. Offering expertly-curated pieces, Farfetch partners with many of the most popular brands around the planet. From Milan to Miami and Tokyo to Toronto, Farfetch aims to make luxury pieces more accessible to international customers. You'll find something truly unique to add to your wardrobe when shopping the fashion collection of Farfetch. Clothing and accessories for men, women and children are available.

What payment methods does Farfetch accept?

Here are the payment methods accepted at Farfetch.

Do I need to sign up for a Farfetch account to place an order?

No. All you need is an email address so you can start placing orders. However, it is recommended that you sign up for a Farfetch account as this lets you create a wishlist of your favorite pieces for an easier, hassle-free ordering process.

Does Farfetch have a size guide I can refer to?

Yes. Just click the Size Guide on the product page to access the conversion chart. Model measurements and fit information are also provided for each style under Size & Fit.

What shipping options are offered at Farfetch?

Shipping costs for Farfetch orders are determined by the items you purchase. Factors include weight as well as your shipping address. You can learn more about Farfetch’s shipping options here.

Farfetch Shipping Options

Shipping Option Shipping Location Delivery Time
DHL Express Most of Europe and USA 2-4 Days
DHL Express Rest of the World 3-7 Days
UPS Standard Europe 5-7 Days
UPS Express Saver Most of Europe and USA 2-4 Days
UPS Express Saver Rest of the World 3-7 Days

Does Farfetch offer same-day delivery?

Yes. However, this is available in select cities only. To shop for same-day delivery items, just select the “Same Day Delivery To” option to filter the search results. This will show items that can be delivered on the same day. Orders placed before 11AM local time, Monday to Friday, should be delivered to you on the same day. Click here to learn more.

Cities with Farfetch Same-Day Delivery

What makes Farfetch pricing special?

When you shop at Farfetch, you are buying products expertly curated from partners and luxury brands around the world. Prices for these products are determined by each of Farfetch’s partners, so prices may vary depending on the location you are placing the order from. However, Farfetch always makes it a point to offer the very best prices per region. To make sure that you are viewing the best price, make sure your country is selected when viewing the Farfetch website.

Does Farfetch allow reservations?

No. Farfetch provides equal opportunity for every shopper. Adding items to your wishlist will not reserve them. Once you find something you like it is best to order it right then while supplies last.

What is Farfetch’s return policy?

Farfetch offers a free return collection service for purchases that meet return requirements. Returned items must be received at the Farfetch partner store or boutique within 14 days from the delivery date. This is also why it is ideal to book a return pick-up within 7 days from delivery to ensure that the item will be returned on time. Returned items must be undamaged, unused and unworn with the original packaging and all the tags attached. Click here to learn more about Farfetch’s return policy.

What is Farfetch’s policy on refunds?

If you have returned an item, a refund will be processed once it is received by the Farfetch partner. Refunds will be issued to the original mode of payment used. Delivery costs are non-refundable. You may also choose to have the refund issued to you as a Farfetch credit. This means that you can use the amount to pay for your Farfetch order the next time you shop.

What should I do if I receive a faulty Farfetch product?

If you received a flawed or damaged product, make sure to contact customer service at 1 (646) 791-3768 or let them known of the issue via the Contact Us page. Where possible, Farfetch will then send a new replacement to you or a full refund may be provided for the faulty item.

When can I expect to receive my customized Farfetch items?

Due to how the order is created specifically just for you, lead times on when it will be delivered can vary. To find out more about the product’s manufacturing time, make sure to consult the product page before placing an order. Note that while customized items may take longer to process and deliver, you will still be charged for the payment the moment you place your order.

Can I cancel my Farfetch order?

Purchases are prepared and processed quickly for dispatch. If you need to make changes to your order or would like to cancel it, contact customer service as soon as possible. Note that Farfetch is unable to cancel orders that are already processed. However, they offer a free return service if you wish to return unwanted merchandise.

How do I get in touch with Farfetch customer service?

You can contact Farfetch customer service by phone at 1 (646) 791-3768. You may also send them a message via their Contact Us page.