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10 JibJab FAQs From Our Experts

Jib Jab is a popular source for animated, digital cards for holidays, special occasions and more. There are free and paid membership options. Jib Jab uses photos of real peoples’ faces to animate their cards for maximum fun.

What is Jib Jab?

Jib Jab is an internet-based greeting card company that creates video and animated cards. Jib Jab cards use the face of the person sending the card for maximum humor. Cards are available for a wide variety of occasions including holidays, birthdays and more. Jib Jab allows limited use of its service for free. A paid membership with more benefits is also available.

Does Jib Jab have a free option?

Jib Jab does have a free option. It is more limited than the paid version.

What is the Jib Jab refund policy?

A first time membership can be refunded before the end of the first 30 days while a renewed membership can be refunded before the first 90 days. Customers wanting a refund must submit their request in writing to customer service.

Which payment methods are accepted by Jib Jab?

Jib Jab accepts the following payment methods:

Does Jib Jab have a mobile app?

Jib Jab does have a mobile app which allows you to create fun greetings right from your phone. Using the mobile app also gives you additional opportunities and methods to share your creations. The free to download app is available for Apple and Android devices.

How do I cancel a membership with Jib Jab?

For free and paid memberships, the process is the same: go to My Account and then click on "Cancel Membership". The next steps will be specified. Find step-by-step info on how to cancel here.

Are there specific system requirements for using the Jib Jab site?

To get the most out of your Jib Jab experience the computer or mobile device must be up to date and using the latest operating system. Jib Jab will not work with certain browsers including AOL, Opera and Internet Explorer.

How do I send a Jib Jab to someone?

Your Jib Jab creation can be sent in a variety of ways including by email or Facebook. Further options, like text message and Twitter, are available through the Jib Jab mobile app

How do I create a Jib Jab account?

Creating a Jib Jab account takes only a few moments. You can create a free account and then upgrade at any time if you would like to explore before committing to a paid account. The fastest and easiest way to create an account is to link the Jib Jab account to your Facebook account but that is not necessary.

How do I reach Jib Jab customer service?

Jib Jab customer service can be reached by using this form with responses expected within 1 business day. You can also email them at Help@jibjab.com with response times up to 2 business days. Jib Jab is also responsive on social media.