11 Nike FAQs From Our Experts

Nike athletic shoes are available in all sizes from toddler to adult and include specially made shoes for athletes and customized options for all walks of life. Nike manufacturers shoes for every sport. Nike also sells a full range of clothing for athletic or casual wear.

Does Nike have retail locations?

In addition to Nike stores, you can find many of the Nike lines in authorized retailers across the country. To find a retail location near you, search here.

What is the Nike shipping policy to the US?

Nike ships to everywhere in the US except for PO Boxes. There is no shipping to the US Territories. All items being shipped to APO/FPO addresses are shipped free with USPS Military Mail and will take up to 45 days to arrive. Here is additional shipping information:

Nike Shipping (US)

Type Fee Estimated Arrival
Standard (Nike Members) Free for Nike Members 2-4 business days
Standard (Guests) $8/free for orders over $15 2-4 business days
2 Day $5 for Nike Members/$15 for guests 2 business days
Next Day $15 for Nike Members/ $25 for guests 1 business day

Does Nike offer in store pickup?

Nike does offer free, in store pick up on eligible items. An email will alert you when your order is ready to be picked up.

Does Nike ship internationally?

Nike does not ship internationally from the US website however, international customers can find their own country's website here.

What is the Nike return policy?

Nike allows returns on most items for 60 days. Some items may have a shorter return period while final sale, clearance and customized items are not eligible for refunds. Nike members are given free returns on all packages. All items to be returned should be clean, unworn and unused with all tags, accessories and other items returned as well. Shoes should be returned in their original boxes.

Which payment methods are accepted by Nike?

Nike accepts the following payment methods:

Does Nike have gift cards?

Nike gift cards are available in traditional plastic or digital formats. They are available in a variety of designs for multiple occasions.

Does Nike have a rewards program?

Nike Members and Nike Plus Members have the advantage of early access to new products, as well as advanced notice on the latest shoe releases. Nike Plus Members also get free shipping and returns on every order, express checkout and special hours in stores and rewards on their birthday. Nike Plus Members also earn additional rewards throughout the year.

Does Nike have mobile apps?

Nike Plus Members get access to a full array of mobile apps available on both iOS and Android. Apps include the Nike app, the Nike Run Club app, Nike Training Club which has over 160 guided workouts to follow along with and SNKRS which is the app that tracks new shoe releases. You must be a member to get access to some but not all of the apps which can be seen here.

Does Nike offer discounts?

Nike has a 10% discount for active and retired military members as well as for students. Sales happen frequently and can be found on the website as well as through the newsletter. Coupon codes and discounts can also be found at CouponCause.

How do I contact Nike customer service?

Nike customer service can be reached by chat on the website or by phone at 1-800-806-6453. Customer service hours are 4 am to 11 pm (PST), 7 days a week.