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12 New Balance FAQs From Our Experts

In 1906, a company named the New Balance Arch Support Company opened its doors. Over the years, the company has changed its name, its ownership and its direction and is now one of the leading providers of athletic shoes for a wide range of sports around the world. The New Balance Foundation also works to help give back in the form of community support and fitness programs that range from the New Balance Fitness Challenge to Run to Home Base which helps military veterans. For the 2019 business year, New Balance will donate one pair of shoes to a youth program for every pair that is purchased at the NYRR RunCenter.

Does New Balance have retail stores?

New Balance has over 130 retail locations and is found in additional retailers across the country. Find a store near you here.

What are the New Balance Products?

Here are the New Balance products:

What is the New Balance shipping information?

This is the New Balance shipping information for US orders (the carrier is UPS unless noted otherwise):

New Balance Domestic Shipping Information

Type Estimated Delivery Time Fee for non Rewards Members Fee for My NB Rewards Members
Standard/UPS Surepost 2-7 days $8.95 for orders under $50/free for orders over that amount Free for all levels
UPS Ground 2-5 days $11.95 $11.95 for all levels
UPS 2 day Air 2 days $19.95 $19.95 for all levels
UPS 1 Day Air Nex day $25.95 $25.95
USPS to AK/HI/PO Boxes and APO/FPO plus US territories 2-7 days $13.95 for orders under $50/free for orders over that amount Free for silver and gold members

Does New Balance ship internationally?

New Balance does ship to several international countries. All fees including duties, taxes and other charges will vary by destination.

What payment methods are accepted at New Balance?

These are the payment methods accepted at New Balance:

What is the New Balance returns policy?

New Balance will accept returns from US customers for 45 days after purchase. Shoes must be new/unworn and in their original box. All other items must also be new and unworn, preferably with tags still attached. Refunds will be in the same format as the purchase was made. Instead of exchanges New Balance greatly encourages customers to make a new order because of the frequency that select sizes/colors sell out.

What is the international returns policy?

For customers outside of the US, New Balance will accept returns for free for 30 days. New Balance does not accept international exchanges.

Does New Balance have a rewards program?

New Balance does have a rewards program. Called "My NB Rewards" the program is free to join and allows you to earn points on every purchase. The program has three levels: bronze, silver and gold. Each level has additional benefits and is based on the number of points you earn each year.

Does New Balance have gift cards?

New Balance gift cards are available as either a traditional card or a digital gift certificate. Amounts available for both styles range from $25 to $500. To order, check the balance on a card or for more information about them, click here.

What does a New Balance fit pro do?

As the name implies, a New Balance fit pro helps you find the perfect shoe to optimize athletic performance, increase your comfort and to keep your feet as healthy as possible. Shoe sizes change even in adulthood so a yearly fitting is suggested.

Is there a New Balance discount program?

New Balance does offer a 10% discount to students through the Unidays website.

How do I reach someone at New Balance customer service?

Customer service at New Balance can be reached via live chat on the website, Monday through Friday 7 am to 6:30 pm (CT). The phone number is 1-800-595-9138 and is available Monday through Friday, 7 am to 7 pm (CT). Messages can also be sent through social media with most being answered within the day.