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10 PetSmart FAQs From Our Experts

PetSmart is a one-stop-shop for everything you need to take care of your dog, cat, fish or any other pet you could legally have! From food, to toys and even oral care, PetSmart will deliver what your pet needs right to your door.

Help your furry (or scaly) friend maintain their health and stay happy with the selection that PetSmart offers. You can also visit a local PetSmart store to buy things for your pet in person!

Can I return my purchase in-store?

Yes. You can return any PetSmart purchase in-store. For online purchases, bring the product in its original packaging along with the packing slip or the shipping confirmation email as proof of purchase. For more information, review the PetSmart return policy.

Does PetSmart accept PayPal?

Yes. PayPal electronic payment is accepted on PetSmart.com.

Does PetSmart accept returns?

Yes. PetSmart purchases are valid for return within 60 days of the original purchase date. For more information, please reference the PetSmart return policy.

Does PetSmart groom animals?

Yes. PetSmart does offer pet grooming services. We recommend contacting your local PetSmart store in advance to book a grooming appointment. Refer to the PetSmart grooming FAQs for more information.

Does PetSmart have a customer service phone number?

Yes. PetSmart has a general customer service number at 1(888) 839-9638.

Does PetSmart price match?

Yes. PetSmart offers a price match guarantee on products bought in-store and online. Price matches are only possible on items that are in-stock. Visit the PetSmart price match page for more information.

Does PetSmart sell animals?

Yes. You can buy animals at PetSmart, but not dogs or cats. PetSmart carries small pets like birds, fish and reptiles. We recommend adopting a dog or cat!

Does PetSmart ship internationally?

No. PetSmart does not ship internationally. PetSmart does ship to Canada.

How do I book an appointment with PetSmart?

You can book a grooming appointment with PetSmart via petsmart.com/pet-services/grooming. Make sure to book ahead of time to ensure that you and your pet can get in and get out! For more information on PetSmart grooming, visit the PetSmart grooming FAQ.

Where is PetSmart located?

Yes. PetSmart has location across the US. Please refer to the PetSmart store locator to find a PetSmart near you.