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10 We-Vibe (US) FAQs From Our Experts

We-Vibe was created by a couple who thought that there should be a better couple's enhancing vibrator. When they didn't find what they were looking for they designed and created their own. We-Vibe is also one of the top innovating companies in the world of interactive sex toys specifically made for couples who are apart from one another for one reason or another. Via the use of mobile apps that sync from the toy to the mobile device, couples can have intimate times together without even having to be in the same zip code.

What is the We-Vibe shipping policy to the US?

We-Vibe ships to the US using FedEx. Shipping charges are based on order amount and are determined at the time of order. Free shipping is offered on orders over $50.

Does We-Vibe ship internationally?

We-Vibe is a Canadian company that only ships to Canada and the US at this time.

What is the We-Vibe return policy?

We-Vibe accepts returns only for valid warranty claims. It is important to speak with customer service before attempting a return so that it is done correctly.

Which payment methods are accepted by We-Vibe?

We-Vibe accepts the following payment methods:

We-Vibe Payment Methods

Does We-Vibe have a mobile app?

Yes, there is a mobile app for We-Vibe. Several of the different lines are interactive with Bluetooth connectivity so that partners can explore and enjoy intimate moments even when they are hundreds of miles apart from one another. The apps are free to download and are available for iPhone and Android devices.

Are the We-Vibe products covered by a warranty?

All of the products that We-Vibe offers are covered by a 1-year, 2-year or lifetime warranty, depending on the product. Each warranty does have limitations and restrictions.

Does We-Vibe offer any discounts?

Sales and special events are often announced on the website, through social media and through the We-Vibe newsletter. Additional savings can also be found at CouponCause.

Is a We-Vibe account necessary to order?

You can order from We-Vibe without creating an account.

Are We-Vibe products available anywhere else?

Some We-Vibe products may be available in certain retail locations.

How do I contact We-Vibe customer service?

We-Vibe customer service can be reached by email at Care@we-vibe.com or by phone at 01 613-828-6678.