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13 1 800 Contacts FAQs From Our Experts

1 800 Contacts is the largest contact lens store in the world. They have almost 15 million contact lenses in their inventory and they deliver to over 150,000 customers on a daily basis. 1 800 Contacts is dedicated to providing customers with a hassle-free and simple way to replace their contacts. With over 350 customer service representatives ready to extend help 7 days a week, you’ll enjoy easy contact lens replacements at great prices with great service by choosing 1 800 Contacts.

What sets 1 800 Contacts apart?

1 800 Contacts is one of the most convenient and hassle-free ways for customers to replace contact lenses. They’ll deliver replacement contacts straight to your door, helping customers save time. A best price guarantee, 24/7 customer service and free shipping all make 1 800 Contacts a worthy option for new and replacement contacts.

How does 1 800 Contacts work?

To order from 1 800 Contacts, start by finding your desired brand from the thousands available. You can then either enter in your prescription or have 1 800 Contacts retrieve it for you. Once the prescription is verified, you’re ready to order and start using your 1 800 Contacts order.

What types of contact lenses are available at 1 800 Contacts?

Here are the different types of contact lenses available at 1 800 Contacts.

Do I need a prescription to place an order at 1 800 Contacts?

Yes. A valid prescription is required for every order. If you do not have a copy of your prescription, you can input the information of your eye doctor and 1 800 Contacts will retrieve it for you.

Does 1 800 Contacts sell name brand contact lenses?

Yes. Many of the most popular contact lens brands can be purchased through 1 800 Contacts, such as Biomedics, Acuvue, Focus, PureVision, Optima, Soflens and many others.

Can I still place a 1 800 Contacts order even if I lost my prescription?

If you lost your prescription, you can always check one of your old contact lens boxes to see the prescription information. You can also give 1 800 Contacts a call over the phone at 1 (800) 266-8228 for a representative to assist you with your prescription.

How do I know if my prescription is still valid for 1 800 Contacts?

New federal legislation ensures prescriptions are valid to use in purchasing contact lenses for at least a year, although in some states it may be good for two years. In addition, if you provided 1 800 Contacts a copy of the prescription, they will inform you ahead of time if the prescription is expiring so you can visit your eye doctor and secure a new one.

How long does it take for 1 800 Contacts to ship my order?

It takes up to 48 hours for your order to process. 1 800 Contacts will need to verify the prescription with your doctor. You may also fax your prescription to 1 (800) 875-9851 or email it to rX@1800Contacts.com for the order to ship immediately. Be sure to include your customer number on the prescription before emailing or faxing it over.

What is the 1 800 Contacts subscription?

A 1 800 Contacts subscription is the easiest way to ensure that you never run out of contacts. You decide when you want your contacts delivered and 1 800 Contacts will ensure that they are. To sign up for subscription, you just need to go through a one-time setup and you’re all set. You can also delay the subscription and skip or cancel it at any time. Shipping and returns are free and you have the added benefit of saving extra on every order.

What is 1 800 Contacts’ return policy?

All orders are backed by a 100% satisfaction guarantee. If your prescription changes at some point, you can return any unused lenses, provided that they are still sealed in their original packaging. Once your new prescription is verified, 1 800 Contacts will replace your lenses and send them to you. They also replace torn lenses.

Can I place a 1 800 Contacts order using an international prescription?

Yes. International prescriptions are honored for two years from issuance or from the exam date. This type of order cannot be filled in the website so you will need to call 1 (800) 266-8228 to create an account. You will then need to fax a copy of your prescription to 1 (800) 875-9851.

Does 1 800 Contacts sell glasses?

Yes! 1 800 Contacts has partnered with Liingo Eyewear to deliver stylish frames along with free prescription lenses.

How do I contact 1 800 Contacts customer service?

You may get in touch with 1 800 Contacts customer service by phone at 1 (800) 266-8228. You may also send them an email via their Contact Us page.