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11 1-800-PetMeds FAQs From Our Experts

1-800-PetMeds is the largest pet pharmacy in the US carrying all major pet med brands and working with thousands of veterinarians across the country. In addition to prescription medications for pets of all sizes, 1-800-PetMeds also has other items including bath and hygiene products, treats and vitamins. The website and the mobile apps are also great resources for pet conditions for both new and experienced pet owners.

How does 1-800-PetMeds work?

First, find the items that you need for your pet on the 1-800-PetMeds website and add them to your cart. All prescription medications will be verified either by you sending in the copy of the prescription or by customer service calling the vet directly. Based on the shipping method selected, your meds should be there in as little as 1 day.

What is the 1-800-PetMeds shipping policy?

This is the 1-800-PetMeds domestic shipping policy:

1-800-PetMeds Domestic Shipping Policy

Type Estimated Arrival Fee
Standard 3-5 business days $4.99 or free for orders over $49.00
Priority 2-4 business days $6.99 for orders under $49/$3.99 for orders over that amount
FedEx 2 Day 2 business days $12.99
FedEx Overnight 1 business day $19.99
FedEx Overnight to US Territories 1-2 business days $99.99

Does 1-800-PetMeds ship internationally?

1-800-PetMeds ships only select over the counter items to Canada.

What is the 1-800-PetMeds return policy?

All purchases are covered by a 100% satisfaction guarantee including reimbursement if your pet contracts heart worms while on heart worm prevention. Call customer service at 1-800-738-6337 to begin a return/refund for any reason.

What methods of payment are accepted by 1-800-PetMeds?

1-800-PetMeds accepts the following types of payment:

Does 1-800-PetMeds have a rewards program?

Yes! There is a new 1-800-PetMeds rewards program. Earn one point for every dollar you spend. Additional benefits to the rewards program include special sales and savings, free treats with all orders and more.

Does 1-800-PetMeds have mobile apps?

1-800-PetMeds has mobile apps for both customers and vets. Customers can use their free app to buy or refill medications, find a local vet, ask a vet questions and to set med reminders. Download the app from Apple or Google Play.

Does 1-800-PetMeds price match?

If you find the same medication at a lower price (including shipping and handling) at an approved/accredited online pet pharmacy, 1-800-PetMeds will match the price.

Does 1-800-PetMeds have discounts or coupon codes?

In addition to savings on shipping for orders over $49, 1-800-PetMeds has special prices and deals. You can find these near the top of the homepage under the heading of "More". You can also find coupon codes and other ways to save at CouponCause.

How do you order from 1-800-PetMeds?

Ordering from 1-800-PetMeds is simple and can be done online or over the phone.

How do I contact someone at 1-800-PetMeds customer service?

1-800-PetMeds customer service can be reached by email at CustomerService@1800petmeds.com or by live chat on the website. The fax number is 1-800-380-9555 and the phone number is 1-800-PetMeds (1-800-738-6337).