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13 Airistech FAQs From Our Experts

Have all your vaping needs taken care of at Airistech. A popular name in the vaping industry, Airistech has earned a reputation from their innovative products and their safety and quality. Owning over 20 design patents and models, Airistech currently offers the smallest digital vaporizer in the world with Viva. With products that abide by strict quality and safety testing, expect nothing but the best vaping experience with Airistech.

What products does Airistech offer?

Here are the products available at Airistech.

Do Airistech products have a warranty?

Yes. Airistechshop.com buyers can enjoy a 1 year warranty for all dry herb vaporizers and a 6 month warranty for wax vaporizers and oil vaporizers.

What is Airistech’s policy on defective items?

If you receive a defective product, just email service@airistech.com with a description of the issue, pictures of the product, and the order number for proper assistance.

Does Airistech offer free shipping?

Yes. Worldwide FREE shipping is offered by Airistech for all orders. It will usually take 10-20 days for your shipment to arrive, depending on your location and the time it takes the package to clear customs.

When does my Airistech order ship?

It will usually take 60 hours from when the order was placed for your parcel to get shipped out of China. Once shipped out, you will receive a confirmation email along with the necessary tracking details so you can check the package’s whereabouts.

Does Airistech offer expedited shipping?

Yes. DHL Express has been added as a shipping option for those that want to get their packages within 3-10 days. However, this is for an added cost of $30 and may not be available in select countries. Click here for more details.

How can I track my Airistech order?

You will receive an email containing your order status and tracking number 2-3 days after your order has been shipped out. You can check the whereabouts of your order just by clicking on the tracking link in the email. You may also track your order here.

What is Airistech’s refund policy?

You can make a warranty claim for an item within 60 days from its purchase. Return shipping costs are non-refundable and will only cover devices that are defective when they arrived. Cosmetic issues and damage caused by the user will not be covered.

What is Airistech’s replacement policy?

For customers who bought their products from other vendors, Airistech will not provide product or part replacements for products that are not properly authenticated. Customers can verify the authenticity of their products by going to the Airistech website and inputting the code on their packaging or scanning the QR code label. They can also contact the vendor directly for assistance.

How do I make sure that my Airistech product is original?

There should be an anti-counterfeiting label on the back of the package. Scratching that labeling will reveal a unique code which you can check at the Airistech website under ‘Code Check’ to verify its authenticity.

What payment methods does Airistech accept?

Here are the payment methods accepted at Airistech.

Airistech Accepted Payment Methods

Can Airistech guarantee that I will receive my order?

Due to government and customs policies in different countries, there have been instances when an Airistech shipment is unable to make it through customs. If you’re not sure of the customs policy in your country, it is advised that you contact customer service first at service@airistech.com before making a purchase. Also, note that customs taxes are the responsibility of the buyer.

How can I get in touch with Airistech customer service?

You can reach Airistech customer service via email at service@airistech.com or by phone at 1 (818) 666-8142. You may also send them a message via their Contact page.