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12 American Eagle FAQs From Our Experts

Shop trendy clothes at affordable prices with American Eagle. A leading global specialty retailer, they are known for their high quality clothing and accessories, they also offer personal care products at competitive price tags. Inclusive, empowering, and optimistic, American Eagle celebrates individuality and inclusivity with the purpose of showing to the rest of the world the power in the positivity of youth. You can shop American Eagle online or in most local malls

What products does American Eagle sell?

Here are the products available at American Eagle.

What payment methods does American Eagle accept?

Here are the payment methods accepted at American Eagle.

Does American Eagle accept returns?

Yes. If you wish to return an item bought online, on the phone, or at one of the American Eagle stores, you may return them to a store for free if you’re from the US and Canada. Just make sure to take the invoice of the item with you, along with the credit card you used to make the purchase.


You may also ship the items back. Just put them in the original package, indicate which items are being returned and the reason on the invoice. Decide on a mail carrier and you’re all set. Do note that shipping is non-refundable. More information on American Eagle’s return policy here. Ship your returns to the following addresses:


For US and International returns:

American Eagle Outfitters

Attentions: Returns Department

Retail Distribution West LLC

1301 N. Davis Avenue

Ottawa, KS 66067


For Canada returns:

American Eagle Outfitters

450 Courtneypark Drive West

Mississauga, ON L5W 1Y6

What shipping options does American Eagle offer for US orders?

American Eagle offers free shipping on US orders that are $50 or more. A flat rate of $7 is charged on orders below $50. In the event that your order needs to be shipped in two shipments or more, shipping will only be charged on the first package, not on the additional packages. More information on American Eagle’s shipping policy can be found here.

American Eagle US Shipping Options

Order Standard Second-Day Overnight Returns
$0-$49.99 $7 $15 $20 Varies
$50.00 or more FREE $15 $20 Varies
Gift Cards FREE $15 $20 N/A
Bras FREE $15 $20 FREE
Swim FREE $15 $20 FREE
Apartment $7 $15 $20 FREE
Tailgate Varies $15 $20 FREE

Does American Eagle ship to Canada?

Yes. Free shipping is offered for Canada orders worth $50 and up. A $7 flat rate is charged on orders below $50. As of the moment, standard shipping serves as the only delivery option for Canada orders. More details can be found here.

Does American Eagle ship internationally?

Yes. To see a list of countries where American Eagle currently ships to, click here. Depending on the country you are shipping to, you may have the option to ship express, standard, or both. There is a limit of 20 items per order for international shipment. Free shipping is offered for orders to international countries shipping FedEx or DHL eCommerce worth $50 or more, with the exception of New Zealand or Brazil. Check out American Eagle’s international shipping policy to learn more.

Does American Eagle have a size chart I can refer to?

Yes. American Eagle has available size charts for women, men, Aerie, and Tailgate.

Does American Eagle charge taxes?

For US orders, taxes and shipping are not confirmed until orders are packed and about to ship. A slight variation from the total on the invoice and the one reflected on the confirmation email may occur. For Canada orders, duty is already factored in the pricing. For international orders, duties, taxes, and custom fees are the customer’s responsibility and are usually collected upon delivery. Click here for more information.

Does American Eagle have a reward program?

Yes. The AEO Connected is American Eagle’s reward program where members can earn points from their purchases made at any American Eagle stores as well as for phone orders and online transactions. Membership is free and for every 2,000 points that a customer earns, Full Access members get $10 as a reward and Extra Access members get $15. More details on the rewards program can be found here.

How do I track my American Eagle order?

To track your order, you can sign in to your American Eagle account or you can also input your order number and your email address here to find your shipment’s whereabouts.

Does American Eagle have a mobile app?

Yes. The AEO/AERIE app allows you to shop for both American Eagle and Aerie brands from the comfort of your phone. Available in both Google Play and App Store, it even has such features as the option to add your AEO Connected account to the Apple Wallet, instant notifications for sales and other events, and even stream the brand’s in-store playlist. Find out more here.

How can I get in touch with American Eagle customer service?

To get in touch with American Eagle customer service, call 1 (888) 232-4535. You may also email them here or use the Live Chat option on their website.