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10 Angie's List FAQs From Our Experts

Angie's List started in Columbus, Ohio when a woman new to the area found it hard to find reliable people to help her with small tasks. The business has grown to a nationwide rating and review site with dozens of categories from small tasks like dog walkers to larger projects like home renovations and everything in between.

How does Angie's List work?

People come to Angie's List to find, hire and then review local contractors and independent service providers for jobs, big and small. It is free to join the community which is necessary to search the categories, to hire someone or to review the job once it has been completed.

Does Angie's List have a mobile app?

Yes, there is a mobile app for Angie's List. You can search for contractors, schedule or reschedule appointments and leave reviews right from the app. It is free to download and can be found in the Apple App Store or Google Play.

Is it free to use Angie's List?

To use any of the services or to search through the lists of providers, you must join Angie's List. The basic or "green" level is free and provides only basic searches and benefits. Additional benefits can be found at the Silver and Gold level including additional customer support and enhanced resolution processes for any conflicts that might arise.

What payment methods are accepted by Angie's List?

Angie's List accepts the following payment methods for membership plans:

Angie's List Payment Methods

What is the Angie's List magazine?

The Angie's List magazine is a digital magazine with various tips and information about home improvement, decorating and entertaining and is free to everyone who has signed up for an account. Silver and Gold level members may also get a printed version of this magazine.

What is Angie's List Answers?

Angie's List Answers is a forum found on the website where people can post a general question and get answers from other members and experts in the field.

What is the Angie's List Penalty Box?

The Penalty Box is the same as in hockey: it is where businesses and providers go when they have failed to meet expectations in one way or another. The most common way to get put in the Penalty Box is to fail to resolve a dispute with a consumer. While in the Penalty Box that provider is excluded from certain searches on the website which lessens their chance of being hired by someone who does not know their specific name. They can get out of the Box and back into the searches by resolving the conflict with the consumer.

What are the types of categories found on Angie's List?

There is a wide range of categories with dozens of subcategories for each one. Basic categories include interior/exterior work, lawn and garden and miscellaneous small tasks.

How do you search for a provider on Angie's List?

You can search for a provider on Angie's List by category name and your location. For instance, you might search "Dog walking in Columbus" and a list of providers will pop up for review.

How do I contact someone from Angie's List customer service?

Angie's List customer service can be reached by phone at 1-888-944-5478. Email and other support is accessible only to members.