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13 Ann Taylor FAQs From Our Experts

Ann Taylor is a world renowned brand for women clothing and apparel. Founded in 1954, they started with a dream and a dress. Ann Taylor sells fashion pieces for the modern and stylish American woman, thoughtful clothing and accessories for a wide range of occasions. You can shop the high quality fashion found at Ann Taylor both online or in-person at an Ann Taylor store near you!

What products are available at Ann Taylor?

Here are the products available at Ann Taylor.

What payment methods does Ann Taylor accept?

Here are the payment methods accepted at Ann Taylor.

Does Ann Taylor offer price adjustments?

Yes. A price adjustment can be applied for merchandise purchased at full price which then went on sale within 7 days from the purchase date. Price adjustments for online orders cannot be done in-store. Merchandise on special promotions, sales, or discounts are not eligible for price adjustment.

What sizes are available at Ann Taylor?

Ann Taylor offers clothes in Small, Petite, and Misses sizes. Click here to access the complete Ann Taylor size chart to help you shop.

What shipping options does Ann Taylor offer?

Ann Taylor offers free Standard Shipping for orders over $125. For those who want to faster shipping, 3-Day and Next Day Shipping options are also available.

Ann Taylor Shipping Options

Shipping Option Shipping Costs Delivery Time
Standard Shipping for orders below $125 $8.95 5-8 Business Days
Standard Shipping for orders over $125 FREE 5-8 Business Days
3-Day Business Shipping $14.95 3 Business Days
Next Day Business Shipping $24.95 Next Business Day

Does Ann Taylor offer in-store shipping?

Yes. Certain items on the Ann Taylor website are available for pick up in-store. Once your selected store has prepared your order, an email will be sent to you informing you that your item is ready for pick up. You’ll have 4 days to collect the item otherwise the order will be canceled. Note that this option is for select items and select store locations only.

Does Ann Taylor ship internationally?

Yes. Ann Taylor has partnered with Borderfree in order to serve international customers. Costs for international shipping are determined by your preferred shipping option, the number of items in your order, the destination country, as well as the weight of the order. International shipping costs will be calculated upon checkout and are guaranteed by Borderfree.

Can I track my Ann Taylor order?

Once your order ships, a notification email will be sent to you which includes tracking information. You can use this to keep track of your order’s whereabouts. Additionally, you can also check the status of your order on the Ann Taylor site.

Does Ann Taylor accept returns?

Ann Taylor accepts return of unwashed and unworn merchandise online or by mail within 30 days from the purchase date. Defective items are also eligible for return. The original receipt is required for returns to be processed.

How do I return an Ann Taylor item?

You can return the item by generating a prepaid label here. Pack the items you are returning in their original packaging and make sure that the original receipt is enclosed in the package too and drop it off at any USPS or UPS location.

You can also return the package on your own. Choose your carrier. pay the postage fee and ship the package to:

Ann Taylor Online Store

1901 East State Road 240

Greencastle, IN 46135

What is Ann Taylor ShopRunner?

ShopRunner allows customers to always receive free 2-Day Shipping and free returns on many items. You can tell if an item is eligible for ShopRunner since the ShopRunner logo will appear on the product page and in the shopping bag. Orders must be placed before the 3 PM cutoff to be received in 2 business days.

Can I make changes to or cancel my Ann Taylor order?

Unfortunately, once an order has been submitted, you may no longer make changes to it or cancel it.

How do I contact Ann Taylor customer service?

You can get in touch with Ann Taylor customer service via email at or by phone at 1 (800) 342-5266. Their Live Chat feature is available Monday-Friday 8AM-11PM (EST) and on weekends 9AM-9PM (EST). You can also text them at 1 (614) 932-2550. Reaching them via their Contact Us page is also possible.