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14 Ashley Stewart FAQs From Our Experts

Uncompromising fashion, style and fit separate Ashley Stewart from the rest. A global fashion brand designed for curvy women, the brand was founded in 1991 and has since grown to an industry-force. At Ashley Stewart, curvy women are celebrated through fashion that celebrates their figure. Find clothing, accessories and more at Ashley Stewart! You can shop the Ashley Stewart collection online or in a store near you.

What payment methods can I use to pay for my Ashley Stewart order?

Here are the accepted payment methods at Ashley Stewart.

Does Ashley Stewart have a size chart I can refer to?

Yes. To help you find the perfect items when you shop, check out Ashley Stewart’s size chart here.

When will my Ashley Stewart order be processed?

Generally, it takes up to 2 business days for orders placed from Monday-Friday before 2PM (EST) to be processed, provided that the order has been approved and the authorization criteria have been met. Note that during Flash Sales, orders may require an additional 2 business days due to sale volume.

Does Ashley Stewart restock items?

Ashley Stewart is known for keeping their inventory fresh and updated with the newest styles and trends of the season. As a result, most of the items that they sell on the website are generally not restocked. If you’d like to know whether a product will be restocked or not, you can call customer service at 1 (844) 327-4539.

What shipping options does Ashley Stewart offer?

Below are the shipping options that Ashley Stewart offers for domestic orders.

Ashley Stewart Domestic Shipping Options

Shipping Option Shipping Costs for 48 Continental States Delivery Time for 48 Continental States Shipping Costs for Alaska and Hawaii Delivery Time for Alaska and Hawaii Shipping Costs for APO/DPO/ and other US Territories Delivery Time for APO/DPO/ and other US Territories
Economy $8.95 5-9 Business Days n/a n/a n/a n/a
Standard $11.95 4-8 Business Days $14.95 6-10 Business Days Starts at $14.95 5-9 Business Days
Priority $14.95 3-4 Business Days $20.95 5-8 Business Days n/a n/a
Express $24.95 Within 3 Business Days $29.95 Within 5 Business Days n/a n/a

Does Ashley Stewart ship internationally?

Yes. Ashley Stewart ships to select international destinations in Europe, Asia, Latin and South America, Middle East and Africa, and Canada. Click here for a complete list of countries that Ashley Stewart currently ships to.

Does Ashley Stewart offer free shipping?

Yes. For orders being shipped within the continental US, free economy shipping is offered for almost anything on the Ashley Stewart site provided that the total comes up to at least $125. Note that Ashley Stewart stores and international orders are currently not eligible for free shipping.

How do I track my Ashley Stewart order?

If you are placing a domestic order, once the package is shipped an email will be sent to you that will include the tracking number and other instructions to help you track its progress. Note that international orders do not have any tracking option as of the moment and customer service representatives are unable to track international shipments until the expected delivery window has passed.

Does Ashley Stewart offer price adjustments?

No. As of the moment, Ashley Stewart does not honor price adjustments for online purchases of items that go on sale after purchase. While Flash Sales are regularly offered online, the low pricing is only offered for a limited number of time. Beyond that, Ashley Stewart offers consistent pricing in their stores and online platform. Ashley Stewart does not offer price matching.

What is Ashley Stewart’s return policy?

You may return most items purchased online to any Ashley Stewart retail store or their e-commerce warehouse. Returns must be received within 30 days from the purchase date to qualify for a refund. Returns must be in unused and new condition, in their original packaging and must have all the original tags attached.


If you wish to return the return label, $8 will be deducted from your refund amount. Note that return labels are only available for domestic orders. If you wish to use your preferred shipping method when sending your items back, have it addressed to:


Ashley Stewart Warehouse

c/o Radial

200 Richards Run Road

Burlington NJ 08016 USA

When can I expect my Ashley Stewart refund?

An email will be sent to you once your return has been received, processed and the amount credited back to you. Credit will usually be processed within 10-14 business days after the returned items are received. Generally, it takes 1-2 billing cycles for the credit to appear on your statement.

What is Ashley Stewart’s policy on missing orders?

If your order is missing an item, it may be due to the product being out of stock. If this is the case, you will be sent an Out of Stock Notification email to let you know of the issue. You will only be charged for the items that are delivered.

What should I do about damaged or incorrect Ashley Stewart orders?

If you have received a damaged or incorrect item, contact customer service as soon as possible at 1 (844) 327-4539. For damaged items, do not throw the box away, as the shipping company may need to see it when doing their investigation.

How do I get in touch with Ashley Stewart customer service?

You can contact Ashley Stewart customer service by phone at 1 (844) 327-4539, Monday-Friday 9AM-9PM (EST) and Saturdays 10AM-4PM (EST). You may also connect with them via Live Chat or send them a message via their Contact Us page.