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11 Auto Parts Warehouse FAQs From Our Experts
Auto Parts Warehouse launched in 1995 and is now one of the largest and most comprehensive auto parts retailers in the US. More than 2 million people come to the website every month to search the catalog of over 500,000 auto parts and accessories for most makes and models, including some of the harder to find foreign and specialty car parts.
What is Auto Parts Warehouse?
Auto Parts Warehouse is an online retailer that sells auto and truck parts for most makes and models. The current catalog has 550,000 parts to choose from ranging from small parts like turn signal replacement bulbs to full car body parts and more.
What is the Auto Parts Warehouse domestic shipping policy?
Auto Parts Warehouse ships to the US, including Alaska and Hawaii. Shipping fees are based on weight of the order and are determined at that time. Shipping times are estimates only. All shipments to Alaska, Hawaii, the US territories, APO/FPO addresses will take longer to ship.
Auto Parts Warehouse Shipping Information
|Type||Estimated Arrival||Additional Information|
|Standard/Ground||2-7 business days||Bulk parts may take 10-14 business days to arrive|
|2 Day Air||2 business days||Not available for larger/heavy parts|
|Overnight||1 business days||See above|
Does Auto Parts Warehouse ship internationally?
Auto Parts Warehouse does not ship to international countries directly. Shipping is done via a freight forwarding company called Bongo. Customers are able to use other companies if they choose but may need to pay additional fees to do so. While most taxes/duties and other fees are included when using Bongo, there are sometimes additional taxes that may not be known about at the time of the order. Bongo's economy shipping will take 7-12 business days to arrive at most destinations. The express option will take 2-7 business days.
What is the Auto Parts Warehouse return policy?
Auto Parts Warehouse accepts returns on items from 90 days of receipt. Some items are not eligible for return, including certain parts, manuals and other items. A return merchandise authorization number is required for all returns. You can get this number by requesting it online or by calling the returns desk at 1-866-529-0412.
Which payment methods are accepted by Auto Parts Warehouse?
Auto Parts Warehouse accepts the following payment methods:
Does Auto Parts Warehouse guarantee prices or do price matching?
Auto Parts Warehouse guarantees that the prices they charge are up to 70% off from typical prices for the same part. Price matching is done on a limited basis and must be done by request. Call 1-801-214-2997 to request a price match. Auto Parts Warehouse will not match prices by national chains.
Can I cancel or change an order from Auto Parts Warehouse?
If you have not received an email confirming your Auto Parts Warehouse order, you can call customer service at 1-877-951-1889 and request that the order be canceled. Once the order is confirmed it is sent for processing and packaging and cannot be canceled.
Does Auto Parts Warehouse offer a warranty on their products?
All Auto Parts Warehouse parts are covered by a 90 day warranty. Most parts are also backed by warranties from the manufacturer which may be longer or have more coverage.
What is the easiest way to find the part you are looking for on Auto Parts Warehouse?
Auto Parts Warehouse has an easy to use website which is broken down by part as well as by make/model. You can search by category or by keywords. If you still cannot find the right part you can call customer service at 1-877-951-1889 and request assistance.
Does Auto Parts Warehouse offer any type of assistance with installation of a part?
All parts sold by Auto Parts Warehouse will have some instructions. In addition, there is a wide range of manuals to purchase and video tutorials that are available on the website.
How do I contact Auto Parts Warehouse customer service?
Auto Parts Warehouse customer service can be reached by live chat on the website or by phone at 1-877-951-1889. For questions regarding price matching or to request a price match call 1-801-214-2997. To request a return merchandise authorization number or for other questions regarding the return policy call 1-866-529-0412.