13 AutoZone FAQs From Our Experts
All your auto part needs are found in one place at AutoZone. Committed to providing their customers with real solutions and trustworthy advice, AutoZone also makes sure to have everything that’s needed where vehicles are concerned. AutoZone is a leading retailer of auto parts in the United States, both online and in-store. You can expect to find automotive accessories and replacement parts in over 4,600 stores around the planet. With a rich culture and history of casual friendliness, expect AutoZone to not just get you the parts and the accessories you need, but the right service as well.
How do I contact AutoZone customer service?
You can get in touch with AutoZone customer service by phone at 1 (800) 288-6969, Monday to Friday 7AM-10PM (CST) and Saturday to Sunday 8AM-8PM (CST). You can also send them a message via their Contact page.
What is the AutoZone Buy Online & Pick Up In Store?
This allows you to buy the products you want online and then pick them up at an AutoZone store closest to you for free. An option available to stores in the United States, this is perfect for those that wish to get their products on the same day. Products are usually ready for pick up within 2 hours or less of placing the order. Click here to learn more.
What should I bring with me when picking up my AutoZone order in store?
You’ll need to bring along the order confirmation email and a valid ID. If you used a credit card to make the purchase, make sure to bring the card along with you too.
Does AutoZone have a maximum limit to orders?
No. However, there may be rare special offers where limits per order will be imposed.
What shipping options does AutoZone offer?
Note that shipping charges are calculated at checkout and are determined by the shipping destination as well as the overall weight of the package. Note that there may be instances when your order will be split into one or more boxes. However, you will only be charged for shipping once. Learn more about AutoZone shipping here. Here are the shipping options available at AutoZone.
AutoZone Shipping Options
|Shipping Option||Delivery Time|
How can I get AutoZone’s Next Day Delivery?
You can tell when NDD, or Next Day Delivery, is available in your location and for the product you wish to purchase because it will be indicated on the actual product page. While this option may be offered across select markets, availability may change based on the specific location where the products are to be shipped. Click here to learn more about next day shipping.
What is AutoZone’s return policy?
You may return a product either to an AutoZone store or to the fulfillment center. When returning a product, make sure to drain all fluids first, if any, and have it placed in its original packaging. If returning to the Autozone Fulfillment Center, make sure to fill out the Return Form and include it in the package you are returning. Learn more about AutoZone returns here.
What is AutoZone’s policy on refunds?
Refunds will be credited to the original payment method used when making the purchase. A full refund for the price of the product will be provided once a return has been completed. Shipping costs are non-refundable except for those instances when AutoZone made a mistake or a customer received a defective or damaged product.
Are AutoZone products covered by warranty?
Yes. Whether you bought your item online or at an AutoZone store, it will be covered by the AutoZone warranty. Your warranty information will then be entered into their national warranty datbase. Length of warranty coverage will vary per product and the information should be displayed in the product description. Click here to learn more about the different warranty coverage AutoZone offers.
What is AutoZone’s core return policy?
Cores are the failed or old part of a vehicle that got replaced when it was repaired. They are usually remanufactured as a way of helping to save the environment. Cores can be returned to any Autozone store or to the Fulfillment Center for a refund. Just follow AutoZone’s returns policy to complete such a return.
What is AutoZone’s cancelation policy?
You may be able to cancel an order up until it’s shipped. To cancel the order, just call customer service at 1 (800) 288-6969. Make sure to have the order number ready for faster assistance. However, there are orders, such as those shipped directly from vendor locations, which cannot be canceled. In this case, you will need to go through the return process once you receive the item.