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10 balfour FAQs From Our Experts
Started in 1913, balfour is a leading name in high school, college and military rings, graduation items and more. You can also find everything you need to get started in dorm life on the balfour website from bedding sets to wall décor and necessary items for laundry, kitchen and more.
What is balfour?
balfour is a long standing company that has been creating class rings for high school and college students for many years. The company also sells a wide range of graduation announcements, cap and gown sets as well as other merchandise for every aspect of dorm life.
what is the balfour domestic shipping policy?
balfour ships some items to the school rep while others ship directly to the customer's home. Some items are eligible for upgraded shipping including overnight delivery. Some shipments may require an authorized signature at time of delivery. Shipping times and charges will vary by the item.
Does balfour ship internationally?
balfour customers outside of the US can order from the balfour international website which can be found here.
What is the balfour return policy?
balfour accepts returns on some items (including dorm décor and non-personalized items) for 30 days from purchase. Graduation products that include announcements, caps and gowns and some others can only be returned if the student did not graduate. A fee may apply to these returned items. Personalized items cannot be returned unless there is a defect or the item was made incorrectly.
Does balfour offer a warranty on its products?
balfour rings and other jewelry is covered by a limited, lifetime warranty. Other items may have a shorter warranty period. The balfour warranty covers resizing of rings, changes in the year or major for college rings and other changes. There are limits to the changes that are allowed to be made. Stones are not covered by the warranty. All items must be sent in for evaluation and must have return shipping prepaid at that time. Currently the return shipping charges are $14.95 for standard ground shipping, $19.95 for two day shipping and $24.95 for overnight shipping.
Does balfour offer financing options?
balfour does offer financing options including the partial credit card payment option. One third of the total price is paid as a down payment and the remaining amount is split into 2 payments. Other options are available through the student's local balfour representative.
Does balfour accept trade ins?
balfour does accept trade ins. balfour also will accept trade in rings from other companies.
Can I cancel my order to balfour?
Once you have completed your order you will have 3 days to review it. Once the 3 days have ended, there will be no cancelations accepted.
How do I contact balfour customer service?
balfour customer service can be reached by phone at 1-800-225-3687. General questions can be emailed to Help@balfour.com. Specific questions can be sent to each department's email directly.
For high school rings and additional items, the email is Rings@balfour.com. For college rings, use CollegeRings@balfour.com. Military rings and additional item questions should be sent to Military@balfour.com. Championship@balfour.com is the email for championship rings/jewelry and other related item questions.
For questions about a repair the email is RepairHelp@balfour.com. For high school or college yearbooks email Yearbooks@balfour.com. For letterman jackets, letters and related questions email Jackets@balfour.com.