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13 BarkBox FAQs From Our Experts

Spoil your pup with a monthly BarkBox subscription. BarkBox delivers high-quality dog products, treats, toys and more, straight to your door every month. Each box is themed and contains at least 2 all-natural bags of treat, at least 2 innovative toys, and a chew. All treats are American or Canadian made. Including 1, 6 and 12-month subscriptions, BarkBox is an essential for any caring dog owner.

What is BarkBox?

BarkBox is a pet subscription box that sends you high-quality pet treats, toys, and chews straight to your door each month of your subscription. Every BarkBox contains carefully curated pet goodies to fit the month’s theme. With subscriptions starting at $22, BarkBox is fast becoming an essential add-on for the caring dog owner.

How do I start my BarkBox subscription?

You can start signing up for your subscription here. You will need to select the BarkBox you like and input the size of your dog. Fill out the shipping information, your billing details, and some more info about your dog. Once you’re ready, just review all the information you have entered and confirm the subscription. Note that subscriptions will renew automatically unless deactivated. You can connect with a customer service representative at 1 (855) 520-2275 if you want to learn more about the BarkBox commitment.

What types of subscriptions does BarkBox offer?

Note that regardless of the subscription type you decide to sign up for, you will be billed the subscription amount monthly. All plans will automatically renew. Here are the different subscriptions offered at BarkBox.

BarkBox Monthly Subscriptions

Subscription Type Monthly Cost
12 Month Subscription $22/ BarkBox
6 Month Subscription $25/ BarkBox
Monthly Subscription $29/ BarkBox

What payment methods does BarkBox accept?

Here are the payment methods accepted at BarkBox.

BarkBox Accepted Payment Method

Will my BarkBox subscription automatically renew?

Yes. Regardless of whether you’re on the 1, 6, or 12 month plan, the subscription will automatically renew unless you note otherwise. If you are on the 6 or 12 month plan and you disable auto-renewal, you will still receive boxes for the remaining months in your plan although the subscription will no longer be renewed at the end of your term. Learn more here.

Does BarkBox charge a shipping fee for subscriptions?

Shipping is free for subscription boxes being shipped to the 48 continental United States and military addresses. Meanwhile, boxes that are being shipped to Hawaii, Alaska, Puerto Rico, and Canada will be charged a shipping fee of $8 per box.

When can I expect to receive my BarkBox?

For first time customers, boxes are immediately processed once ordered. It will typically take 2-3 business days for boxes to be shipped. How long it would take for the box to get delivered to you will depend on your location. Also, after your first box is shipped, the succeeding boxes will be shipped out on every 15th of the month with the same delivery timeframe.

BarkBox Delivery Time

Delivery Location Delivery Time
48 Contiguous United States 2-8 Business Days
Alaska and Hawaii 4-12 Business Days
Canada 8-12 Business Days

Will BarkBox let me know the contents of my BarkBox before it ships?

Part of the fun of getting a BarkBox every month is that the items are kept a surprise. However, if you are really curious as to the items in your next box, you can contact customer service for a sneak peek.

What is BarkBox’s policy on damaged items?

If you received a BarkBox with damaged items inside or your order is missing some items, make sure to contact customer service as soon as possible. You can email them or give them a call at 1 (855) 520-2275.

Can I reorder an item I received from BarkBox?

Yes! You can check out the BarkShop to purchase items you received in a previous BarkBox. You can click here to see most of the recent items included in past boxes and you can choose which favorites you want to reorder.

Does BarkBox accept exchanges?

If there is an item or items in your BarkBox that your pup does not love 100%, you can trust that BarkBox will do what they can to make it right for you. Through their Scout’s Honor, they will work to rectify the situation. Get in touch with BarkBox here to inquire about an exchange.

Does BarkBox BarkShop accept returns?

Yes. If you ordered an item through the BarkBox BarkShop that your dog doesn’t love, you can return it. BarkShop offers free shipping on returns. Make sure that products are unused and returned in their original packaging with the original stickers and tags still intact. Contact BarkShop Monday to Friday 9AM-9PM (EST) at happy@barkshop.com to begin the return process.

How do I contact BarkBox Customer service?

You can get in touch with BarkBox customer service by email at happy@barkbox.com. You may also reach them by phone at 1 (855) 520-2275 or connect with them via their Contact Us page.