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13 Bonobos FAQs From Our Experts

Bonobos was founded to help address the need for guys to find clothing that fit while also making the whole shopping experience less of a drag. Founded on fit, focused on style, while also built on service, Bonobos has been providing an excellent line of menswear that is not only better-fitting but is also designed to project a more distinguished look. With products that are all available online, Bonobos has been allowing men to get the full advantage of an effortless shopping experience along with excellent customer service. To date, Bonobos is the largest clothing brand in the US to have ever been built exclusivelyon the online platform.

What sets Bonobos apart?

Bonobos is not only committed to providing men with better fitting and better-looking clothes, but they also aim to revolutionize the whole shopping experience too. With free shipping both ways, customers do not need to pay anything to get their package or to send them back in case they need to make returns. The brand has also revolutionized the concept of retail with their Guideshops. Located in more than 60 locations across the country, they offer a unique and truly personalized shopping experience.

What are the products available at Bonobos?

Here are the different products available at Bonobos.

What are the different fits and sizes available at Bonobos?

Here are the different fits and sizes of clothing available at Bonobos. You can also click here for more information on shorts, pants, and clothing measurements.

Pants Fit Guide

Tailored
Slim
Straight
Athletic
Extended

Dress Pants and Suit Pants Fit Guide

Pant Type Size
Suit Pants 37” Unhemmed
Wool Dress Pants 34” Inseam (for waist sizes 28”-33”)
36” Inseam (for waist sizes 34”-40”)
Cotton and Linen Dress Pants 30”,32” ,34”, and 36” Inseams

Blazer and Suit Jacket Fit Guide

Fit Length
Standard Short
Slim Regular
Athletic Long

Does Bonobos offer extended sizes?

Yes. Bonobos offers a number products in extended sizes. For suits, tuxedos, and blazers, the size goes up to 54. For dress pants, belts, and chinos, the waist size goes up to 54. Meanwhile, up to size XXXXL is offered for polos, tees, sweaters, as well as long and short-sleeve button-downs. Dress shirts go up to 22x39. You may also email feedback@bonobos.com for questions and suggestions on future extended sizes that Bonobos may offer.

What payment options are available at Bonobos?

Here are the payment options available at Bonobos.

Bonobos Available Payment Options

Does Bonobos ship internationally?

Yes. Bonobos offersinternational shipping to the following locations:

International Shipping Locations for Bonobos

How much does international shipping for Bonobos cost?

Here are the international shipping fees by country excluding duties and taxes.

Bonobos International Shipping Costs

Country DHL Worldwide Express DHL eCommerce
Canada $25 $10
Mexico $25 $15
Australia $35 $25
New Zealand $35 n/a
Japan $35 n/a
Peru $45 n/a
Madagascar $50 n/a

How long does it take to receive my Bonobos order?

For US shipping addresses, delivery time can vary between 1 to 5 business days depending on your shipping zone. To check which specific zone your address belongs to, click here. Orders being shipped to Zones 2, 3, 4, or 5 can be upgraded to 1 business delivery day for $25 or 2 business days for $15 and will be shipped via FedEx.


Orders over $275 being shipped to Zones 3, 4, or 5 may be upgraded to a 2-business day delivery for free. Shipped via FedEx, the 2-business day delivery option must be selected during checkout to avail of the upgrade.


For international shipping, delivery time would depend on the shipping option selected at checkout. Orders for international shipping placed by 12 PM (EST) Monday through Friday get same-day shipment. International orders placed after 12 PM (EST) will be shipped on the next business day.

US Shipping Delivery Time

Delivery Zone Delivery Time Shipping Fee 1 Business-Day Shipping Upgrade Cost 2-Business Day Shipping Upgrade Cost
1 1 Business Day Free
2 2 Business Days Free $25 $15
3 3 Business Days Free $25 $15 (free for orders over $275)
4 4 Business Days Free $25 $15 (free for orders over $275)
5 5 Business Days Free $25 $15 (free for orders over $275)

International Shipping Delivery Time

Shipping Option Delivery Time
DHL Worldwide Express 1-5 Business Days
DHL eCommerce 3-8 Business Days

What is Bonobos US return and exchange policy?

For US orders, you may return or exchange any item purchased from Bonobos provided that it is unworn, unwashed, and unaltered. A full refund or store credit is provided for items returned within 45 days from date of purchase while store credit is extended for returns made after 45 days but not more than 90 days from purchase date.


To return or exchange an item, sign in to your account and go to “Orders”. Select the option on whether to “Return” or “Exchange” an item. Exchanges are subject to item availability. Place the items you’re returning or exchanging along with the order form in the box and attach the UPS return label. Returns may be sent back free of charge via UPS or dropped off at any of the Guideshop locations across the country. To know more about Bonobos’ return and exchange policy, click here.


Orders may also be returned to the following address:


Bonobos
66 Saratoga Blvd.
Devens, MA 01434

USA

What is Bonobos international return and exchange policy?

Items that are unworn, unaltered, and unwashed may be returned for a full refund or store credit within 45 days from date of purchase. Store credit is provided for items returned after 45 days but not beyond 90 days from purchase date. Returns are only accepted for store credit or credit card refunds. Bonobos is unable to process exchanges on international orders. More information on their international returns and exchange policy can be found here.

What should I do if I received a damaged or defective Bonobos item?

You can contact Bonobos about a damaged or defective item here. Include in the communication the order number and your shipping address, along with photographs of the damaged or defective item. Make sure to include the 5 Digit Number (PO Number) found on the inside tag of the garment along with a description of the product fit to expedite the process.

What is a Bonobos Guideshop Location and how does it work?

Guideshop Locations are Bonobos’ version of brick-and-mortar retail. Here, you can take advantage of one-on-one experiences with a Bonobos Guide who will help you find the right order, place it, and then ship it so there is no need for you to have to tow shopping bags when you step out. To set an appointment or to find out if there are Bonobos Guideshop Locations where you are, click here.

How can I contact the Bonobos customer service?

You can get in touch with the Bonobos customer service by calling 1 (877) 294-7737 or you may also send them an email here. They are available Mondays through Sundays at the following times:


Saturday: 10 AM-3:30 PM (EST)

Sunday: 12 PM-6 PM (EST)

Monday: 10 AM-8 PM (EST)

Tuesday: 10 AM-8 PM (EST)

Wednesday: 10 AM-8 PM (EST)

Thursday: 10 AM-8 PM (EST)

Friday: 10 AM-2 PM | 3 PM-5 PM (EST)