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13 Bonobos FAQs From Our Experts
What sets Bonobos apart?
Bonobos is not only committed to providing men with better fitting and better-looking clothes, but they also aim to revolutionize the whole shopping experience too. With free shipping both ways, customers do not need to pay anything to get their package or to send them back in case they need to make returns. The brand has also revolutionized the concept of retail with their Guideshops. Located in more than 60 locations across the country, they offer a unique and truly personalized shopping experience.
What are the different fits and sizes available at Bonobos?
Here are the different fits and sizes of clothing available at Bonobos. You can also click here for more information on shorts, pants, and clothing measurements.
Pants Fit Guide
Dress Pants and Suit Pants Fit Guide
|Suit Pants||37” Unhemmed|
|Wool Dress Pants||34” Inseam (for waist sizes 28”-33”)|
|36” Inseam (for waist sizes 34”-40”)|
|Cotton and Linen Dress Pants||30”,32” ,34”, and 36” Inseams|
Blazer and Suit Jacket Fit Guide
Does Bonobos offer extended sizes?
Yes. Bonobos offers
Does Bonobos ship internationally?
Yes. Bonobos offersinternational shipping to the following locations:
How much does international shipping for Bonobos cost?
Here are the international shipping fees by country excluding duties and taxes.
Bonobos International Shipping Costs
|Country||DHL Worldwide Express||DHL eCommerce|
How long does it take to receive my Bonobos order?
For US shipping addresses, delivery time can vary between 1 to 5 business days depending on your shipping zone. To check which specific zone your address belongs to, click here. Orders being shipped to Zones
Orders over $275 being shipped to Zones
For international shipping, delivery time would depend on the shipping option selected at checkout. Orders for international shipping placed by 12 PM (EST) Monday through Friday get same-day shipment. International orders placed after 12
US Shipping Delivery Time
|Delivery Zone||Delivery Time||Shipping Fee||1 Business-Day Shipping Upgrade Cost||2-Business Day Shipping Upgrade Cost|
|1||1 Business Day||Free|
|2||2 Business Days||Free||$25||$15|
|3||3 Business Days||Free||$25||$15 (free for orders over $275)|
|4||4 Business Days||Free||$25||$15 (free for orders over $275)|
|5||5 Business Days||Free||$25||$15 (free for orders over $275)|
International Shipping Delivery Time
|Shipping Option||Delivery Time|
|DHL Worldwide Express||1-5 Business Days|
|DHL eCommerce||3-8 Business Days|
What is Bonobos US return and exchange policy?
For US orders, you may return or exchange any item purchased from Bonobos provided that it is unworn, unwashed, and unaltered.
To return or exchange an item, sign in to your account and go to “Orders”. Select the option on whether to “Return” or “Exchange” an item. Exchanges are subject to item availability. Place the items you’re returning or exchanging along with the order form in the box and attach the UPS return label.
66 Saratoga Blvd.
Devens, MA 01434
What is Bonobos international return and exchange policy?
What should I do if I received a damaged or defective Bonobos item?
You can contact Bonobos about a damaged or defective item here. Include in the communication the order number and your shipping address, along with photographs of the damaged or defective item.
What is a Bonobos Guideshop Location and how does it work?
Guideshop Locations are Bonobos’ version of brick-and-mortar retail. Here, you can take advantage of one-on-one experiences with a Bonobos Guide who will help you find the right order, place it, and then ship it so there is no need for you to have to tow shopping bags when you step out. To set an appointment or to find out if there are Bonobos Guideshop Locations where you are, click here.
How can I contact the Bonobos customer service?
You can get in touch with the Bonobos customer service by calling 1 (877) 294-7737 or you may also send them an email here. They are available Mondays through Sundays at the following times:
Saturday: 10 AM-3:30 PM (EST)
Sunday: 12 PM-6 PM (EST)
Monday: 10 AM-8 PM (EST)
Tuesday: 10 AM-8 PM (EST)
Wednesday: 10 AM-8 PM (EST)
Thursday: 10 AM-8 PM (EST)
Friday: 10 AM-2 PM | 3 PM-5 PM (EST)