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12 Boxed FAQs From Our Experts

Boxed was launched in 2013 as a non-subscription based bulk food service. From there, it has grown to offer new services including Boxed Express which delivers fresh produce and more. The service is used by consumers and business owners for a wide range of products from cleaning supplies to snacks and food items. Every order is eligible for free samples which are full sized items that are included as a bonus.

How does Boxed work?

Boxed allows you to buy bulk items and have them sent to your door without a fee and without a minimum purchase. You choose the items you want to buy and add them to your cart. Once you are done shopping you add your billing information and address, choose your shipping type and then finish the transaction. You can set up auto ship or you can simply never use Boxed again, it is your choice.

Does Boxed charge a membership fee?

For the basic Boxed service there is not a membership fee. You only pay for the items that you buy and any shipping charges. However, there are additional services that are available that do charge a fee.

What is Boxed Up?

Boxed Up is a subscription service that allows you to order from Boxed and get free shipping on nearly every order. The service costs $49 per year and every purchase earns a 2% cash reward. You can try Boxed Up for free for 30 days.

What is the Boxed shipping information?

This is the shipping information for Boxed:

Boxed Domestic Shipping Policy

Type Fee Restrictions and Special Information
Standard Free for orders over $49. $6.99 for orders under that amount Shipping only available to contiguous US states only.
Express May vary by order

Does Boxed ship internationally?

Boxed does not ship internationally at this time, only to the contiguous United States.

What methods of payment are accepted by Boxed?

These are the payment methods that Boxed accepts:

What is the Boxed return policy?

Boxed will accept unopened items for return for 14 days after delivery with some exceptions. To start a return email customer service at Support@boxed.com with "Returns Requested" in the subject line. Include the order number of the order that you would like to return which can be found on your packing slip or online at "My Account". Customer service will respond within 3 days of your request with instructions plus a return label to use on your package.

Are there mobile apps for Boxed?

Yes! You can access your Boxed account to order, check the status of an order or to make changes and updates on your computer or through the mobile apps. Apps are available from the Apple store and from Google Play.

Can I cancel an order from Boxed?

You can cancel or change a Boxed order as long as it has not been assigned. Once the process has been started no changes or cancelations will be allowed.

What are the Boxed free samples?

Just as the name implies, free samples are just that- free, full sized items that can be included in every order. Boxed limits samples to two per order.

Does Boxed ever offer deals?

Boxed has a dedicated page for deals and don't forget that you can always find the latest discounts and coupon codes right here at Coupon Cause.

How do I contact Boxed customer service?

Boxed customer service can be reached by online chat on the website from 11 am to 7 pm (EST), Monday through Friday. You can also reach out by email at Support@boxed.com or on social media.