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13 Brandless FAQs From Our Experts
Brandless is an e-commerce site offering better, more accessible, and more affordable products for consumers ranging from food to beauty and cleaning and beyond. Established in 2017, they have over 400 everyday essentials which were curated by their thoughtful team. Brandless is committed to featuring products people need at prices that anyone can afford. Get your shopping down with ease at the Brandless online marketplace
Brandless Products
What payment methods does Brandless accept?
Several payment methods are accepted at Brandless. While you are not required to store a payment method for non-subscription orders, a stored payment method is required if you wish to sign up for a subscription box. PayPal is currently not accepted for Brandless subscriptions.
Brandless Accepted Payment Methods for Non-Subscription Orders
Brandless Accepted Payment Methods for Subscription Orders
Do I need to sign up for a Brandless account to place an order?
No. You may pass on creating an account and still be able to place an order. However, checking out as a guest will limit the payment options available
Does Brandless restock items?
If an item is out of stock on the website, you can sign up to receive restocking alerts. Just go to the individual product’s page and click on the “Tell me when it is here” link. Enter your email address and you’ll be notified when the item is available again.
Can I make changes to my Brandless order after placing it?
No. Brandless is unable to add or remove items or make modifications to an order after it has been submitted. They are also unable to cancel the order. For issues with a processed order, reach out to customer support as soon as you can for troubleshooting assistance.
Where does Brandless ship to?
Brandless ships to all 48 continental United States. As of the moment, they are unable to ship to Hawaii, Alaska, Puerto Rico, P.O. Boxes, APO, or FPO address. They are also unable to ship internationally.
When does my Brandless order ship?
You can expect to receive your Brandless order within 3-5 business days. As of the moment, Brandless is unable to accommodate shipping methods other than FedEx Ground. Learn more here.
What is Brandless’ return policy?
As of the moment, Brandless is unable to process returns and exchanges. If there is a product that you are unhappy with, you can contact customer service to resolve the issue
How can I track my Brandless order?
Once your order is assigned a tracking number and leaves the warehouse, you will be sent an email to confirm order shipment along with tracking details. You can check the whereabouts of your order by logging in to your account. Go to “Your Orders” under “Account Page” and select the specific order you wish to track. There will be a hyperlinked tracking number which you can follow to track your package.
What should I do for incorrect or missing Brandless items?
For orders with missing or incorrect items, contact Brandless customer service as soon as you can for proper assistance. Make sure to include your order number in the email for faster resolution.
Can I change the shipping address for my Brandless order?
Once an order has been submitted, it is no longer possible to make modifications to it. If you entered an incorrect shipping address, contact customer service immediately and they will try their best to have the shipping address changed. While this is not guaranteed, customer service will do their best to work things out for you.
What is the timeframe for Brandless refunds?
If you have been issued a refund, it could take several days for the amount to appear on the original payment method used to place the order. Posting times vary depending on the bank or financial institution.
How do I contact Brandless customer service?
You can get in touch with Brandless customer service via email at help@brandless.com. You may also contact them via text/SMS at 1 (415) 237-6640. You can reach out to them online by filling out this form.