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Up To 90% Off Clearance Items

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Up to 55% Off Fragrance Sets

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Up to 67% Off Coats & Jackets

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10 Burlington Coat Factory FAQs From Our Experts

Burlington Coat Factory is a store dedicated to bringing quality items at lower prices and can be found in the majority of US states. It is most known as a retailer of coats and other cold weather items but actually sells a wide range of products that range from beauty and fragrances to home décor and more. Burlington Coat Factory sells garments from pajamas to more formal wear for everyone from infants to adults.


Burlington Coat Factory takes part in a number of charitable events in every area that they are located including the Warm Coats and Warm Hearts coat drives, the Burlington Toy Drive, Burlington Gives Back and others.

How many Burlington Coat Factory stores are there and how can I find one near me?

There are over 600 Burlington Coat Factory stores in 45 US States plus Puerto Rico. You can find a store near you by going to the Burlington Coat Factory store locator and entering your zip code.

What are the store hours for Burlington Coat Factory stores?

Each of Burlington Coat Factory retail stores are independent and will have their own hours. Use the store locator to find the store nearest to your location and then search for store hours for that store.

Does Burlington Coat Factory have a rewards program?

Burlington Coat Factory does have a rewards program that centers around its credit card. Anyone who applies for and is approved for the Burlington credit card is enrolled in the program which gives 1 point for every $1 spent. Additional benefits for the Burlington Coat Factory rewards program include emails that will have information about exclusive sales, discounts and more.

What are the payment options at Burlington Coat Factory?

Here are the payment methods accepted at Burlington Coat Factory.

What are the shipping options for Burlington Coat Factory?

Here are the Burlington Coat Factory shipping options.

Burlington Coat Factory Shipping Options

Shipping Type Shipping Charge
Standard Based on size and weight of order
Priority Based on size and weight of order plus fee
Express Based on size and weight of order plus fee

What is Burlington's return policy?

Burlington Coat Factory accepts returns within 30 days after purchase with the original receipt or the original confirmation email. Items must be in their original packaging with tags attached. All refunds will be issued to the original payment method. Any refund beyond 30 days but within 60 days or a refund without a receipt will be given store credit with some restrictions.

Does Burlington Coat Factory have gift cards available?

Burlington Coat Factory sells gift cards in retail stores and online. Other retailers may also sell Burlington Coat Factory gift cards. Cards can be used toward purchases at stores or online for all or part of an entire purchase.

Can I buy Burlington Coat Factory gift cards in large numbers?

Burlington Coat Factory sells bulk gift cards for many reasons including to companies who give them as incentive gifts, rewards or holiday bonuses. There is a discount for these cards based on a minimum number purchased.

Does Burlington Coat Factory ever sell used items?

Burlington Coat Factory does not sell used items of any kind. Returns that are damaged or otherwise cannot be sold are returned to the appropriate place for disposal but are not put on the sales floor for any reason.

How do I contact Burlington Coat Factory customer service?

You can reach Burlington Coat Factory customer service at (855) 355-2875, Monday through Friday 8AM to 8PM EST or by email here.