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14 ColourPop FAQs From Our Experts
Luxury beauty products at extremely competitive prices await you at ColourPop. ColourPop offers high-quality products minus the usually expensive price tags, making quality beauty products accessible to a wider market. ColourPop products are also cruelty-free and never tested on animals. If you’re looking for beauty products you can rely on at a price you won’t wince at, ColourPop is a great solution
How can I get in touch with ColourPop customer service?
You can contact ColourPop customer service via their online support page, here.
Does ColourPop restock products?
If you want to know when out of stock products will be restocked, make sure to sign up for the ColourPop newsletter. You can also stay up to date via their social media pages.
What sets ColourPop apart?
ColourPop is dedicated to offering products that are not only top-quality but wallet-friendly too. Humane and 100% cruelty-free, they never test their product on animals. ColourPop is able to offer competitive prices on products since they are in control of the manufacturing, testing, packaging and selling processes.
Do I need to sign up for a ColourPop account to start shopping?
No. You do not need to sign up for an account to start shopping. However, it is recommended that you create an account to make it easier for you to check the status of your order. This also allows you to save all your shipping information for a faster, more convenient shopping experience.
Can I modify my ColourPop after I placed it?
No. All ColourPop sales are final. You cannot change or cancel your order after it has been placed.
What should I do if my ColourPop order contains broken items?
For orders containing damaged, broken, or defective items, make sure to email customer care within 14 days from the delivery date for proper assistance. Include in the email the specific items that were broken or damaged, a picture of the damaged products, along with the order number. Note that for products that have been discontinued, you will be issued a store credit instead.
Can I change the shipping address for my ColourPop order?
If you entered the wrong shipping address on your ColourPop order, customer care may still be able to modify it for you. However, you have to email ASAP since there is only a small window of time when shipping address modifications can be made. Once the order has entered the packing process, ColourPop will be unable to make any address change. Note that order changes may also be limited during times when ColourPop experiences high order volumes such as during promotions and launches.
When will my ColourPop order ship?
It will usually take 3-5 business days for products to be processed before they are shipped. However, during peak seasons or those instances when order volume is high, processing time take longer. Once your order is shipped, you will receive a confirmation email along with the tracking details.
Does ColourPop offer free shipping?
Yes. All orders to the continental US worth $30 and up qualify for free shipping. Orders below $30 will be charged a flat rate of $5.99. Expedited shipping is also offered but is only limited to orders up to $100. Note that expedited orders will have a 1-2 business day processing time. Here are the shipping options offered at ColourPop.
ColourPop Shipping Options
|Shipping Option||Shipping Costs|
|Domestic Shipping||FREE for orders over $30/ $5.99 for orders below $30|
|Expedited Domestic Shipping||$15|
|International Orders||FREE for orders over $50/ $9.99 for orders below $50|
What countries does ColourPop ship to?
ColourPop ships to almost all countries worldwide, with a few exceptions. Note that international orders are subject to duty and customs fees. These fees are not included in the shipping total of your ColourPop order and are thus your responsibility. Here are the countries where international shipping is unavailable.
What is ColourPop’s return policy?
Due to the low cost nature of ColourPop products, all sales are considered final. This means that ColourPop is unable to process returns, refunds, or exchanges.
Can I track my ColourPop order?
Yes. Once your order ships, you will receive a confirmation email along with the tracking information which will allow you to find out the specific whereabouts of your package. You can also track the order through your ColourPop account if you have one. You can find it in your order history