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12 Cross FAQs From Our Experts

Richard Cross made the first of the Cross pens by hand in 1846. The company has been making fine writing utensils of many kinds ever since that time. From the fountain pen to the latest smooth, flowing ink style, every pen that you buy from Cross is going to be a centerpiece on your desk, a treasured item that will give a little class to whatever you are writing.


In addition to pens, Cross sells mechanical pencils, replacement parts, accessories and gift items.

Does Cross have retail locations?

Cross does have retail locations. See if there is a store near you with this locator.

What is the Cross shipping policy for US customers?

This is the Cross shipping information for the US:

Cross Domestic Shipping Information

Type Fee Additional Information
Standard 8.95/free for orders over $49.99 Refill only orders ship at $1.00 for handling
2 Day $15.95
Next Day $25.00

Does Cross ship internationally?

Cross does not ship internationally from its main website, however, there are international sites for each region. To find the appropriate website for an international order, check here.

What is the Cross return policy?

Cross allows returns for either a refund or exchange for 30 days after purchase. Customers should send their items back by either FedEx or UPS only. There are no returns on items that have been personalized in any way unless they are defective.

What methods of payment are accepted by Cross?

Cross accepts the following payment methods for online, US customers:

Are the items sold by Cross covered by a warranty?

Cross stands behind products with warranties that vary in length from one year to a limited, lifetime warranty on some of the finer items.

Does Cross have gift certificates?

Cross gift certificates can only be used to order items online and cannot be used in the retail locations to purchase additional gift certificates or redeemed for cash.

Does Cross sell replacement parts?

Cross does sell replacement parts for some of the items carried. This can include ink refills for some of the pens and other parts.

What are some of the Cross products?

These are the products sold by Cross:

Does Cross have a rewards program?

No, Cross does not have a rewards program at this time.

Does Cross have any discounts or promotions?

By signing up for the Cross newsletter you are informed of the latest deals and discounts. Cross also has an outlet store where items are sold at deep discount prices. You can also check CouponCause for the latest discounts and coupon codes.

How can I contact someone at Cross customer service?

Cross customer service can be reached by phone at 1-800-282-7677, Monday through Friday, 8:30 am to 5 pm (EST). The local, Rhode Island number is 401-335-8242. The fax number is 401-334-2861. The customer service email address is Consumere@cross.com. International customers should find the appropriate region on this listing for assistance.