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14 Cubcoats FAQs From Our Experts

Cubcoats was founded in 2017 with a mission to create something one-of-a-kind for kids. The 2-in-1 hoodie and plush character combo is now beloved by kids and their parents alike. Cubcoats are fast becoming a popular and fun fashion choice with kids, featuring popular characters like Spider-Man, Bob the Minion and others, in addition to their own unique characters. Cubcoats are for boys and girls ages 2-10.

How do Cubcoats work?

Cubcoats transform into a cozy hoodie from a fun "stuffed" character with a simple fold. To unfold, just flip it over and then unzip the back, then roll the hoodie out. Finally, tuck the character inside the hood and you're ready to go!

Does Cubcoats have a size guide I can refer to?

Yes. Check out this size guide to help you pick the right Cubcoats.

Cubcoats Size Guide

Size (US) Age Height Chest (inches)
2T 2 years 33-36 21 1/4
3T 3 years 36-39 22
4-5 4-5 years 39-44 22 1/4
6-7 6-7 years 44-49 24 1/4
8 8 years 49-54 26 1/4
9-10 9-10 years 54-59 28 1/4

What payment methods are accepted at Cubcoats?

Here are the payment methods that Cubcoats accept.

Cubcoats Accepted Payment Methods

When will Cubcoats ship my order?

Orders for items that are in-stock take 2-3 business days to process and ship. Orders placed before 5PM (PST) should ship on the next day and orders placed beyond 5PM (PST) should ship two days later. Pre-orders will usually have a longer processing time.

Does Cubcoats offer free shipping?

Yes. Orders over $65 get free standard shipping which takes 4-5 business days to deliver. Here are the shipping options available at Cubcoats. Standard orders below $65 are charged a $4.99 shipping fee. For expedited and overnight orders, the shipping costs are calculated upon checkout.

Cubcoats Shipping Methods

Shipping Method Delivery Time
Standard Shipping 4-5 Business Days
Expedited 2 Business Days
Overnight Next Business Day

Are Cubcoats easy to care for?

Yes! They are machine washable. Just unroll the Cubcoat from a plushy into a hoodie and make sure to empty the pockets. Machine wash it in cold water, then tumble dry it on low to finish washing.

Can I make changes to my Cubcoats order after submitting it?

No. it is not possible to make changes to or cancel an order after it has been placed. This includes changes to the shipping address or size adjustments. Cubcoats is unable to combine separate orders. If the item you ordered is not the right size, return and exchange it within 30 days of ordering.

Does Cubcoats offer international shipping?

Yes! Cubcoats ships worldwide. Shipping costs are calculated upon checkout and delivery could take up to 8 weeks to complete.

Can I track my Cubcoats order?

Yes. You will receive a confirmation email containing the tracking number of your package once your order is placed. Order processing and shipping will usually take 1-2 business days but this could be longer for pre-orders.

Does Cubcoats accept returns?

Yes. Cubcoats accepts returns and exchanges within 30 days from purchasing the product. To start a return, email Cubcoats at help@cubcoats.com and put "Return" or "Exchange" in the subject line. Make sure to include the date of your purchase and the order number so the return can be processed promptly.

What is Cubcoats’ refund policy?

Refunds at Cubcoats will be issued to the original form of payment used when the purchase was made. Reach out to help@cubcoats.com for proper assistance.

Does Cubcoats refund gift card purchases?

No. Purchases made with gift cards are non-refundable.

Does Cubcoats sell wholesale?

If you are interested in wholesale purchases from Cubcoats, reach out to Cubcoats at hello@cubcoats.com. Make sure to put “Wholesale” in the subject line.

How do I get in touch with Cubcoats customer service?

You can get in touch with Cubcoats customer service via email at hello@cubcoats.com or by phone at 1 (888) 765-5454. Their hours of operation are Monday-Friday 9AM -5PM (PST). You may also send them a message via their customer support page.