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10 DAVIDsTEA FAQs From Our Experts
DAVIDsTEA opened as a single store in Canada in 2008. There are now 230 of the stores in North America with additional stores planned. In addition to bagged and loose leaf teas you will find a number of tea brewing essentials at DAVIDsTEA including what they call the "perfect tea spoon", tea presses and more.
Does DAVIDsTEA have retail locations?
There are 230 DAVIDsTEA locations in Canada and the US. Use this locator to find a store nearest to you.
What is the DAVIDsTEA policy for shipping to the US?
DAVIDsTEA ships to the US and Canada with flat rate shipping of $9.75 for orders under $50 and free standard shipping for orders over that amount. Express shipping is also available at a flat rate of $20 per order.
Does DAVIDsTEA ship internationally?
DAVIDsTEA does not ship outside of the US and Canada at this time.
What is the DAVIDsTEA return policy?
DAVIDsTEA allows returns for 30 days after purchase for most items. Some items cannot be returned through the online process including loose leaf teas, sweeteners, food items and some beauty products.
Which payment methods are accepted by DAVIDsTEA?
DAVIDsTEA accepts the following payment methods for US customers:
DAVIDsTEA Payment Methods
Does DAVIDsTEA have a rewards program?
DAVIDsTEA does have a rewards program called the Frequent Steeper program. It is free to join and you start earning points toward free teas as soon as you make your account. Purchases earn points for every dollar spent. Rewards members get a free tea on their birthday. Visitors to the stores can earn a free cup of tea after purchasing 10 cups. Spending more than $400 in 1 year will earn VIP status with more rewards, invitations to VIP events and more.
Does DAVIDsTEA have discounts or special savings?
There are a number of ways to save with DAVIDsTEA including joining the Frequent Steeper rewards program, signing up for the newsletter, and watching for special events on the website. Sales items are listed on the website's home page and additional savings can always be found at CouponCause.
Does DAVIDsTEA have gift cards?
DAVIDsTEA does have an electronic gift card which can be sent to any email.
Can a DAVIDsTEA order be changed or canceled once it has been submitted?
DAVIDsTEA wants to fulfill orders as quickly as possible so changes and cancelations are not possible once they have been submitted.
How do I contact DAVIDsTEA customer service?
DAVIDsTEA customer service can be reached by chat on the website, by using this form and by phone at 1-855-702-3006. Customer service hours are Monday through Friday, 9 am to 5 pm (EST).