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11 Decocrated FAQs From Our Experts
Decocrated was designed to provide the perfectly selected, designer items for your home at a manageable schedule and a reasonable price. Available in two subscription terms, the boxes are meant to arrive and be enjoyed for an entire season. Items are chosen to fit a theme tied to that season and can be used year round if desired.
❓How does Decocrated work?
Decocrated is a subscription based service. You can choose between two payment plans, one that renews every three months or a single payment for the year. Boxes ship out 4 times a year and are meant to reflect the season. Shipments can be held or stopped at any time. Cancelation is simple and only requires an email request.
📪What is the US shipping policy for Decocrated?
Decocrated offers free US shipping on most boxes. Some items may require a shipping fee which will vary by the item and will be listed in the description. The subscription boxes ship for free. Decocrated is only available in the Continental US at this time and there is no shipping to PO Boxes or military addresses.
🌍Does Decocrated ship internationally?
Decocrated does not ship outside of the Continental US at this time.
📦What is the Decocrated return policy?
Decocrated does not allow returns or exchanges except in the case of damaged items. These items must be reported within 24 hours of arrival. Photos will be requested of the damaged item and additional information may be needed.
💵Which payment methods are accepted by Decocrated?
Decocrated accepts the following payment methods:
🚫How is the Decocrated subscription canceled?
To cancel a Decocrated subscription simply email customer service at Info@decocrated.com and make the request.
🎁Does Decocrated have a gift option?
Decocrated does have a gift option. You can send a quarterly subscription to the person you choose. They will receive an email that explains what Decocrated is and how to redeem their gift.
💻Do you need an account with Decocrated to order?
Yes, you will be asked to set up a Decocrated account to subscribe and to visit the member's only shop.
✅How is shopping in the Decocrated shop different than the boxed subscriptions?
The Decocrated shop is an additional area of items that can only be purchased by members. Shipping and return policies are different for items purchased in the shop.
📖Does Decocrated offer any additional help or resources?
The Decocrated blog provides additional design tips, how tos and general information about everything in the home decor world. Each box also comes with a helpful guide about how to display every item in the box.
📞How do I contact Decocrated customer service?
Decocrated customer service can be reached by using this form, by chat on the website or by email at Info@decocrated.com.