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13 Dermstore FAQs From Our Experts

Founded in 1999, the Dermstore is currently the second largest ecommerce retailer of its kind in the US selling a wide range of skin and hair care products within over 400 brands. Products range from treatment products for hair, skin and nails to tools, makeup and gift sets.

What is the Dermstore?

The Dermstore is a website dedicated to bringing the best, high quality skin and hair care treatments, tools and accessories to everyone.

What is the Dermstore domestic shipping policy?

This is the information for the Dermstore's domestic shipping policy:

Dermstore Domestic Shipping Information

Type Estimated Arrival Fee
Standard 5-8 business days Free
2 Day (Not available to PO Boxes 2 Days $6.95
Overnight (Not available to PO Boxes 1 day $29.95
Standard shipping to AK/HI/Puerto Rico and the US Territories 5-14 days Free

Does Dermstore ship internationally?

Dermstore no longer ships internationally.

What is the Dermstore return policy?

The Dermstore will allow returns for 30 days with a 100% money back guarantee. For days 0-30, return your item and choose from a full refund or store credit. If selecting store credit the return will be free with a prepaid label. For days 31-60 a return can still be made but can only be given store credit. A free label will still be sent for the item's return.


For a return that is beyond 60 days call customer service at 1-800-213-3376 for assistance. Some items may have different return policies including extended return windows through the manufacturer.

What methods of payment are accepted by Dermstore?

Dermstore accepts the following payment methods:

Is there a Dermstore Rewards program?

There is! The Dermstore rewards program gives you 5 points for every dollar that you spend. 100 points will equal 1 Dermstore Dollar which can be used to buy your favorite products.

Is there a Dermstore gift card?

Yes! You can buy Dermstore gift cards for yourself or the people on your gift list for every occasion.

Does Dermstore have any type of discounts or savings programs?

Dermstore frequently has promotions and coupon codes which can mean savings on your favorite hair and skincare treatment products or for shipping. Sign up for the newsletter and get 15% off of your first order plus free shipping. Additional discounts and savings can be found at CouponCause.

What is Beauty Fix at Dermstore?

Beauty Fix is a monthly subscription box. Each box will have at least 6 products with a retail value of $100 or more and may include full or deluxe travel size items. You can choose a one time purchase or a recurring monthly shipment.

Is there a physical location for Dermstore products?

There is a Dermstore Spa in Hermosa Beach, California. This spa offers a number of skin treatment packages using only the best products that Dermstore can offer. For appointments or more information about the spa call 310-526-0008 or email at Appointment@dermstore.com.

What are the Dermstore products?

Here are some of the products you will find at Dermstore:

How do I reach someone at Dermstore customer service?

Dermstore customer service can be reached by phone at 1-800-213-3376, Monday through Friday from 5 am to 7 pm and weekends from 6 am to 4 pm (PST).

Does Dermstore offer subscriptions for specific products?

Yes. Dermstore offers the opportunity to subscribe to your favorite beauty products in ongoing shipments that come as frequently as you need. You can change the items you subscribe to, the frequency and even cancel directly from your Dermstore account page. Subscriptions have savings of 10-20% plus free shipping.