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11 DressLily FAQs From Our Experts

DressLily is an online boutique specializing in fashion and accessories. They list a uniquely broad scope of products, adding items like wigs, cell phone accessories, makeup, and home decor to more traditional offerings like men's and women's clothing, shoes, and jewelry. A friendly combination of affordable prices, attractive products, and best-in-class customer service makes DressLily one of the most popular online stores in the fast fashion space.

Does DressLily offer a registration promotion?

Sign up for DressLily's email list and receive 50 free "D Points" in your account. You'll also get to cash-in one of the following coupons for your first order:

DressLily Registration Coupon

Order Total Coupon
$30-$40 $3
$40-$50 $4
$50+ $5

How do I contact DressLily customer service?

DressLily offers a number of different ways to contact their customer service team. Your options are:

DressLily Contact Options

Method Detail
Call (US) +(1)-855-222-1188
Call (INTERNATIONAL) +(001)-855-222-1188
Chat Facebook Messenger
Chat Chat online https://www.dresslily.com
Inquiry Form Submit online https://support.dresslily.com/ticket/ticket/index?lang=en?st=1
Email support@dresslily.com

How long does DressLily take to ship?

DressLily's deliveries run on the longer end of the spectrum, averaging 19.2 days per order. This minor inconvenience can be planned for and is counterbalanced by the fact that you won't be paying a dime in shipping costs.

Can I expedite shipping?

Yes. Expedited delivery in the US arrives in 4.48 days on average. This service is handled through DHL or UPS.

Does DressLily accept returns?

You can return most DressLily items within 30 days of delivery. Contact their support team with details and a photo, if applicable, to begin a refund or exchange process.

What are the DressLily payment options?

Choose from 25 different currency listings when shopping the DressLily website. They accept payment via a wide variety of methods. Options include:

DressLily Payment Options:

Method Detail
PayPal The safest way to shop online
Credit Card via PayPal Includes Visa, Discover, Mastercard, American Express, etc.
Direct Credit or Debit Card They accept all major credit and debit cards
DressLily Gift Cards Learn more https://www.dresslily.com/m-article-id-83.htm
DressLily Wallet Learn more https://www.dresslily.com/m-article.htm?id=275

Why should I use D Wallet?

D Wallet's main benefit is the bonus "D points" you receive, which can be used toward future purchases, when you elect to send refunded money to your D Wallet rather than back to a checking account or credit card. This is ideal for frequent DressLily shoppers.

Does DressLily run small?

It is rumored online that DressLily products run small. We found one instance where a representative referred concerned shoppers to the "Product Information" tab on each garment page for exact measurements. Carefully review those, just to be safe.

What sets DressLily apart?

DressLily sells much more than dresses. Their variety, combined with consistent cost savings, sets them apart from other online boutiques. Unique product categories include:

Does DressLily have any physical locations?

No. DressLily is an online only retailer. They do not operate any of their own physical stores.

Does DressLily offer free shipping?

Yes! As far as we can tell, free shipping applies to every order. Although, details are hard to come by on their website.