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14 Eastbay FAQs From Our Experts

Enjoy the widest selection of athletic gear and sporting goods at Eastbay. A leading world supplier of athletic shoes, equipment and clothing, Eastbay was first established to meet the performance needs of local athletes. What started as a grassroots project became a worldwide venture that transformed the brand into what they are now today. Eastbay features an unrivaled selection of popular athletic brands and has been dedicated to providing elite athletes with the edge that they need to conquer their sport. From athletic shoes, gear, clothing, equipment, and team colors, expect Eastbay to offer only the best when meeting all your athletic needs.

What payment methods does Eastbay accept?

A number of payment methods are accepted at Eastbay. Click here for more information.

Does Eastbay offer price adjustments?

You may receive a price adjustment within 10 days from the purchase date of an item that then has a price reduction. However, no price adjustment will be honored beyond the 10-day period.

Does Eastbay charge sales taxes?

By law, Eastbay is required to collect taxes on purchases shipped to certain states. Sales taxes will be calculated based on the state to which the order is being shipped. However, not all customers will be charged sales taxes. Here is a list of states exempted from sales taxes.

Can I make changes to or cancel my Eastbay order?

Eastbay is generally unable to make any changes to orders. Orders are automatically processed the moment you click on Place Order. While you may contact customer service at 1 (800) 826-2205 to request for changes to be made, Eastbay cannot guarantee them. You always have the option to return an unwanted item the moment you receive it. If you wish to add another item to your order, you can place a new order instead.

What domestic shipping options does Eastbay offer?

Several domestic shipping options are offered at Eastbay. Fees on shipping and handling will be determined by the number of items in your order and the delivery method you select. This will be calculated upon checkout. For expedited deliveries such as the 1 Business Day and 2 Business Day options, orders must be placed before 1PM (CST), Monday to Friday to be shipped on the same day. Note that for Military APO/FPO orders, a handling fee of $6 per order is charged and a $1.99 shipping charge per item is also collected. Orders to Military APO/FPO addresses will take 1-3 weeks to be delivered. Click here to learn more. Here are the shipping options available at Eastbay.

Eastbay Domestic Shipping Options

Delivery Method Shipping Location Shipping Costs
1 Business Day (Rush) Contiguous US $24.99
1 Business Day (Rush) Alaska/Hawaii $27.99
2 Business Days Contiguous US $9.99
2 Business Days Alaska/Hawaii $12.99
3-4 Business Days Contiguous US $4.99
3-4 Business Days Alaska/Hawaii $7.99
5-6 Business Days Contiguous US FREE
5-6 Business Days Alaska/Hawaii $2.99

Does Eastbay ship internationally?

Yes. Visa, MasterCard, American Express, Discover, and JCB credit cards are accepted for international orders. International orders generally ship within 24 hours. More information on Eastbay international shipping can be found here. Here are the shipping options available at Eastbay for international orders.

Eastbay International Shipping Options

Shipping Option Delivery Time
Australia 3-7 Days from Shipment Date for Express Shipping/ 8-14 Days from Shipment Date for Standard Shipping
Belgium, Hong Kong, Ireland, Luxembourg, Netherlands and Taiwan 5-10 Days from Shipment Date
Germany, Japan, New Zealand, South Korea, United Kingdom, Greece, Italy, Portugal 5-15 Days from Shipment Date
France, Spain, Brazil, Denmark, Switzerland 20 Days from Shipment Date
Other Countries 30 Days from Shipment Date

How much does Eastbay charge for shipping to Canada?

Orders to Canada will take 5-10 days from the shipment date to get delivered. A base shipping and handling fee of $12.99 is charged per order. On top of that a $1.99 shipping fee is charged per item. Click here to learn more about shipping to Canada. Here are the shipping and handling costs for orders to Canada.

Canada Shipping Costs

Items Ordered Base Shipping and Handling Cost per Order Shipping Charge ($1.99 per item) Total Shipping and Handling Costs
1 item $12.99 $1.99 $14.98
2 items $12.99 $3.98 $16.97
3 items $12.99 $5.97 $18.96
4 items $12.99 $7.96 $20.95
5 items $12.99 $9.95 $22.94

What should I do if I never received my Eastbay package?

If your package has been marked as delivered by the carrier yet you have not received it, you have 30 days from the delivery date listed by the carrier to file a lost package claim. To initiate a claim, contact customer service at 1 (800) 826-2205.

What is Eastbay’s return policy on online purchases?

You have 90 days from the shipment date to return an online order. Returns made beyond that will be returned to sender. Exchanged and returned merchandise must be in new condition, unworn, and with the original tags attached to it. Refunds will be deducted a $6.99 Return Label fee, with the only exception being when the exchange or return is done due to a defective/damaged item. Credits for returned items will be issued to the original payment method used when the purchase was made.

How do I return an item to Eastbay?

When returning an item, make sure to include the return form at the back of your original invoice. You can also print one out here. For exchanges, make sure to include the size, style number, and color of the item you want exchanged. For US returns, use the Smart Label attached to your invoice or send the package back via USPS insured/Ground Service or FedEx. For international returns, the package should be sent via International Mail.


Returns should be sent to:

Return/Exchange Department

Eastbay

500 N 72nd Ave

Wausau, WI 54401

What is Eastbay’s refund policy?

Refunds will be issued to the form of payment used when you place your order. It will usually take 1-2 billing cycles for credit card refunds to be reflected on your statement. A $6.99 Return Label fee will be deducted from your refund. Shipping costs are not eligible for refund except where a defective or damaged product is involved. Learn more about Eastbay’s return and refund policy here.

Does Eastbay offer expedited returns?

Yes. Expedited return labels are available for those who want to have their returns processed faster. You can order expedited return labels here.

Eastbay Expedited Return Costs

Expedited Return Type Cost
3-5 Business Days $9.99
2 Business Days $14.99
1 Business Day $24.99

What is the Eastbay Fit promise?

Eastbay aims to provide you with nothing short of your perfect fit. This is why size exchanges are free at Eastbay. To qualify, the item must be in unmodified condition and clean. Using the Smart Label at the back of your purchase receipt, mail the item back to Eastbay within 90 days from its date of purchase. Click here to learn more.

How do I contact Eastbay customer service?

You can get in touch with Eastbay customer service by phone at 1 (800) 826-2205 for domestic concerns and at 1 (715) 261-9588 for international orders, 7 days a week. You may also email them here or get in touch with them via the Live Chat option.